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时间:2019-10-13
《商务英语阅读(下册)(第二版)Unit4六西格玛》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、UnitFourTeachingObjectives了解六西格玛的实质了解六西格玛与以前管理模式的区别了解六西格玛在企业的实施TeachingEmphasesSixSigmaaveragesbottomlineprofitabilityshareholderdownsizingStatisticalProcessControlJustinTimeManufacturingContentTextFastReadingIFastReadingIITEXTWhyShouldWeGoForSixSigma?Pre-readingquestions
2、1.WhatisSixSigma?2.WhySixSigmaispopularwithcompanies?UPPREV.NEXTSixSigma,atitsbasiclevel,isattemptingtoimprovebotheffectivenessandefficiencyatthesametime.SixSigmawasstartedinthemid-1980s.Herewasaqualityinitiativethathadasignificantroleformanagementinitsimplementation.Star
3、tedatMotorolabutpopularizedinthe1990sbyAlliedSignalandGeneralElectric,SixSigmawasdifferentthanpreviousapproachestoqualityimprovement.ThehistoryofSixSigmaMotorolaiswhereSixSigmabegan.Ahighlyskilled,confidentandtrainedengineerwhoknewstatistics,MikelHarrybegantostudythevaria
4、tionsinthevariousprocesseswithinMotorola.Hesoonbegantoseethattoomuchvariationinanyprocessresultedinpoorcustomersatisfactionandineffectivenessinmeetingthecustomerrequirements.Whiletheconceptofvariationcanbeexpressedstatistically,itdoesn’thavetobecomplicated."Customersfeelv
5、ariation,notaverages."MikelHarryrecognizedtheimportanceofmeasuringvariationsinthevariousprocessesofMotorola.However,unlikeotherqualityeffortsthatspentmosttimeonmeasurement,HarryandothersatMotorolaactedonwhatprocessesproducedthemostvariation.Theyappliedacompletesetoftoolst
6、oreduceandcontrolthevariationinthepoorlyperformingprocessesandgreatlyimprovedtheeffectivenessandefficiencyofthoseprocesses.LessthantwoyearsaftertheinitialapplicationofSixSigma,GeneralElectrichadgeneratedover$320millionincostsavings.By1998,ithadgeneratedthreequartersofabil
7、liondollarsincostsavingsandanticipatedoverabilliondollarsofcostsavingsby1999.ComponentsofSixSigmaanddifferencefrompreviousapproachestoqualitymanagementAtechnicalmeasureofhowmanyunhappycustomerexperiencespermillionopportunitiesistheconceptbehindSixSigma.Forexample,ifonanyd
8、ayMcDonald’sservedonemillioncustomers,howmanyofthemhadabadorunsatisfyingexperiencelikepoorfoodqu
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