连 锁总部及门店制度职责程序

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1、质量管理体系汇编目录一、连锁总部质量管理制度···················第4页1、文件体系的管理规定·····················第4页2、质量管理工作检查考核制度················第5页3、质量方针和目标管理制度················第6页4、质量管理体系审核制度··················第8页5、质量否决制度·····························第9页6、质量信息管理制度························第10页7、药品购进管理制

2、度························第12页8、质量验收管理制度························第13页9、药品储存管理制度·························第15页10、药品养护管理制度·······················第16页11、首营企业和首营品种审核制···············第18页12、进口药品管理制度························第19页13、药品配发复核管理制度···················第20页14、有关记录和凭证的

3、管理制度···············第21页15、特殊管理药品管理制度··················第22页16、药品效期管理制度························第23页17、不合格药品管理制度·····················第24页18、退货药品管理制度·······················第26页19、质量事故报告制度························第27页20、质量查询管理制度·······················第28页21、质量投诉管理制度····

4、····················第29页22、药品不良反应报告制度····················第30页23、卫生和人员健康状况的管理制度············第30页24、计量管理制度····························第31页25、质量教育培训及考核管理制度··············第32页26、中药饮片购、存、配发管理制度············第33页27中药临方炮制管理制度····················第34页二、连锁门店质量管理制度··············

5、····第38页1、质量管理工作检查考核制度················第38页2、连锁门店进货管理制度····················第39页3、门店进货验收管理制度····················第39页4、门店药品陈列管理制度····················第40页5、门店药品养护检查管理制度················第41页6、门店处方药销售管理制度··················第42页7、门店药品拆零销售管理制度················第44页8、门店卫生和人员健康

6、状况管理制度··········第44页9、门店服务质量管理制度····················第45页10、门店中药饮片购、存、销管理制度·········第46页11、门店药品销售质量管理制度···············第48页12、门店间药品调剂管理制度·················第49页三、连锁总部质量职责······················第52页1、总经理质量职责··························第52页2、业务经营副总经理质量职责················第52

7、页3、质量副总经理质量职责····················第53页4、质量管理部经理质量职责··················第53页5、连锁分部经理质量职责····················第53页6、业务主办质量职责························第54页7、质量管理员质量职责······················第55页8、质量验收员质量职责······················第56页9、保管员质量职责··························第57页10、养护

8、员质量职责·························第58页11、发货员质量职责··························第59页12、复核员质量职责··························第59页13、运输员质量职责··························第6