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1、McGraw-HillHRManagementManager’sHotSeat:WorkplaceAggressionPresent:L=LenG=GloriaJ=JohnL:Hi,Gloria.Nicetoseeyou.Excuseme—excusemejustforaminute,okay?G:Sure.L:Letmejustfinishthisup,allright?G:Okay.L:Great.I’mallyours.How’severythinggoing?G:Well,Len,otherthanthereasonI’vehadtorequestt
2、hismeeting,I’dsaythingsaregoingquitewell.Ourprojectionslooksolidforthisquarter,acoupleofnewhiresI’mvery,verypleasedwith,so—butIhavetobehonestwithyou,John’sbehaviorhasjustbecomebeyondthepointofsimpleinsubordinationoradifficultemployee.He’sbecomephysicallythreatening,andthat’swhyIreq
3、uestedthismeeting.Iwantitdocumented.Iwantyoutounderstandjusthowseriousitis.L:Actually,Ireallysensedyourimportance.WouldyoumindifItakenotes?G:No,pleasedo.Pleasedo.HRManagement:Clip03McGraw-Hill—Page9L:Okay,I’lljustputtoday’sdateon.G:Okay.AndasIoutlined,Johnwillcomeintomyofficeunanno
4、unced.I’llbeabsorbedinsomething,andallofasudden,I’lllookupandhe’sthere.He’shoveringoverme,andhewon'tspeak.Hewillsaynothing,andI’vebeenstartled.AndI’llsay,“John,John,”youknow,“whatisthis?Whatdoyouneedtoseemeabout?”Andhejustreallywon’tanswer.Isaidtohim,“John,thisisunacceptable.Youkno
5、w,ifyouneedtoseeme,myofficeisopentoallofmystaff,butyouhavetoatleastknock.Youhavetoberecognized.”AnothertimeIwasscurryingdownthehallgoingtoameeting,andhephysicallyblockedmywayandrefusedtomove,insistedhewantedtotalkaboutbonusesorsomething,andwhenItriedtogoaroundhim,hegrabbedmyarmands
6、aid,“Whenyouanswermyquestion,youcango.”And—L:Didyou—didyourespondbacktohimwhenhetouchedyou?Whatwasyour—G:Absolutely.Absolutely,andItoldhim—Itoldhim—Isaid,“I’mgoingtowritethisup.Thisisn’tappropriate.Thisis—youcan’tbe—youcannotbehavethisway.”Ihavetriedtoworkwithhim.I’vetriedtoreasonw
7、ithhim.I’vetriedtotalkwithhim.Nothingseemstowork.L:Uh-huh.HaveyouspokenyettoHR?G:Yes,Ihave,andthat’swhytheytoldmetogothroughthisformalprocessofrequestingameetingwithyouand—youknow,anddocumentingwhathashappened.Andyouknow,Len,I’vebeen—I’vebeeninthecorporateworldforanumberofyears,and
8、I’vegotanexcellenttrackrec
