MBA运营管理（第4版）TB题库Testbankch03

《MBA运营管理（第4版）TB题库Testbankch03》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。

1、File:chO3,Chapter3:ControllingProcessesMultipleChoice1.WhichofthefollowingisNOTaproblemcommonlyfoundwhenmonitoring?a)Organizationscollectdatathatareeasilygatheredb)Gathereddataarenotthemostimportanttoreachtheorganization^goalsc)Thereisanundueemphasisonmeasuringobjective

2、outputperformanced)InputsmeasurementsareusedasaproxyforoutputcompletionAns:cDifficulty:HardResponse:Page96Ref:MonitoringandControl2.Inthisstageofoperationaleffectiveness,organizationsusecorecapabilitiesresidingintheoperationsareatoobtainasustainablecompetitiveadvantage.

3、a)Stage1,internallysupportiveb)Stage2,externallyneutralc)Stage3,internallysupportived)Stage4,externallysupportiveAns:dDifficulty:HardResponse:Thisoccursinthelaststage(4).Page98Ref:ProcessMonitoring3・Whichoneofthefollowingperceptualmeasurescorrespondstoacompanythatisinth

4、einternallysupportivestageofoperationaleffectiveness?a)Outsideexpertsarecalledinforstrategicdecisionsb)Aimistoachievecompetitiveparityc)Amanufacturingstrategyisformulatedandpursuedd)GoalistoachievecompetitivesuperiorityAns:cDifficulty:HardResponse:Seepage99Ref:ProcessMo

5、nitoring4.Whichoneofthefollowingperceptualmeasurescorrespondstoacompanythatisintheinternallyneutralstageofoperationaleffectiveness?a)Outsideexpertsarecalledinforstrategicdecisionsb)Aimistoachievecompetitiveparityc)Amanufacturingstrategyisformulatedandpursuedd)Goalistoac

6、hievecompetitivesuperiorityAns:aDifficulty:HardResponse:Seepage99Ref:ProcessMonitoring5.Somebenefitsofthebalancedscorecardinclude:a)Ithelpsaligndepartmentalandpersonalgoalstotheorganizationb)Itisaneffectivewaytoclarifyandgainauthoritywithintheorganizationc)Itisamechanis

7、mforaligningpersonalgoalswithsocietalgoalsd)OnlyAandBAns:aDifficulty:HardResponse:OnlyAisamongthebenefitsofthebalancedscorecard.Page99Ref:ProcessMonitoring6.Withrespecttostrategymapsandbalancedscorecards,whichofthefollowingisFALSE?a)Bothaddressfourperspectives:financial

8、,customer,internalbusinessprocess,andlearningandgrowingperspectivesb)Strategymapsrepresentaneasierwaytodevelop