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1、File:ch04,Chapter4:ProcessImprovement:MinimizingVariationthroughSixSigmaMultipleChoice1.SixSigmaisamongthemosttimelytopicsinbusinesstodaybecauseofthefollowing,EXCEPT:a)ItwasdevelopedbyMotorolab)Highprofileorganizationsreportstrongbenefitsfromusingitc)Itcanbea
2、ppliedinorganizationsthatproduceatangibleoutputoranintangibleserviced)NonprofitorganizationsmayapplyitaswellasforprofitcompaniesAns:aDifficulty:HardResponse:Seepage126-127Ref:Introduction2.SixSigma(DMAIC)isbestappliedwhen:a)Theprocessisfundamentallyflawedb)Th
3、eprocessisbrandnewc)Thereistoomuchvariationintheprocessd)ThereistoomuchwasteintheprocessAns:cDifficulty:MediumResponse:Seepage128Ref:ApproachesforProcessImprovement3.BusinessProcessDesign(BPD)isalsoadequatelynamedthefollowingEXCEPT:a)Reengineeringb)Businesspr
4、ocessinnovationc)Businessprocessengineeringd)DownsizingorrestructuringAns:dDifficulty:EasyResponse:Seepage128Ref:BusinessProcessDesign(Reengineering)1.WhichofthefollowingisNOTanoriginalcomponentofreengineering?a)Aradicalchangeinthewayworkisperformedb)Process-
5、centeredreorganizationofactivitiesc)Anemphasisingettingridofunnecessaryemployeesd)AdramaticimprovementinperformanceAns:cDifficulty:MediumResponse:Seepage130Ref:BusinessProcessDesign(Reengineering)2.Aliteralinterpretationofsix-sigmais:a)4.3defectspermillionopp
6、ortunities(DPMO)b)3.4defectsperbillionopportunities(DPBO)c)3.4defectspermillionopportunities(DPMO)d)3」defectspermillionopportunities(DPMO)Ans:cDifficulty:MediumResponse:Seepage133Ref:TheMeasurePhase3.DMAICstandsfor:a)Define,Measure,Analyze,Implement,Controlb)
7、Define,Maintain,Assure,Implement,Controlc)Define,Measure,Analyze,Improve,Controld)Design,Maintain,Analyze,Improve,ControlAns:cDifficulty:EasyResponse:Seepage133Ref:SixSigmaandtheDMAICImprovementProcess4.WhichofthefollowingtoolsandmethodologiesisNOTusedintheMe
8、asurePhaseofSixSigma?a)Designofexperiments(DOE)b)ParetoAnalysisa)ProcessMapsb)Rolledthroughputyield(RTY)Ans:aDifficulty:HardResponse:Seepage135Ref:SixSigmaandtheDMAICImprovementProcess1.W
