Avaya呼叫中心方案介绍

《Avaya呼叫中心方案介绍》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、Avaya呼叫中心方案介绍AvayacallcentersolutionoverviewAvayaApplications2007Avayacallcenter方案描述solutionoverview呼叫中心整体结构thewholestructureofcallcenterCallcenterAvaya主要设备callcenteravayamaindevicesCallcenter主要设备－S8720MediaServerAvayaS8720MediaServerusestandardindustryprocessorandoperatingsystem，run

2、withAvayaCommunicationManager4.01software,itcanprovidethepowerfulcalldisposeperformanceandabundantcalldisposefunction。ProcessorisAMDOpteron(2.4GHz)，useLinuxoperatingsystem。S8720MediaServerThehighestthroughput-600,000BHCC(singleserver)support36,000extension(12,000IPextension)，8,000rel

3、ayTotalPortNetwork(MCC1G650):64TotalG350/G700MediaGateway:250Providestandard,highreliabilityandhighestreliabilitychoiceSupportG650/G700/G350/G250MediaGatewayCallcenter主要设备－G650媒体网关callcentermaindevice-G650mediagateway14slot,19’8Uhigh(14in)redundancy,loadbalancingpowersupportACorDCinp

4、utEachstacksupport5G650atleastAvayaG650MediaGatewayFrontViewInsideView基于Linux平台basedonlinuxsystem单服务器设计（基于IBMServer）Singleserverdesign(basedonIBMserver)提供TSAPI、CVLAN、CMAPI等接口Provideinterface:tsapi,cvlan,cmapiandsoonCallcenter主要设备－AvayaAES服务器serverAvayacallcenter为您提供高稳定安全的系统avayacallc

5、enterprovidethehighstabilizationandsafesystem双机热备的AvayaS8720MediaServer确保高稳定性S87xx缺省双机配置s87xxthedefaultdoublemachineconfiguration双Server之间不仅有以太网连接，还有光纤互联，提供内存级镜像－MemoryShadow，99.999%高可靠性Support99.999%highreliabilityFullState－全状态备份机制，主备Server之间切换不影响当前的通话、电话会议、转接以及登录的座席多层次的多级备份配置multia

6、yerandmultilevelbackupconfigurationCD-ROMDrivePCMCIADriveDuplicationFiber备份连接光缆FrontViewwithoutcoverRearView以太网络交换机NetworkswitchUPS不间断电源端口机柜连接板IPSI主控处理器MaincontrolprocessorMGStack1MGStack2S87xxServerAEthernetSwitchorVLAN[Layer2]EthernetSwitchorVLAN[Layer2]第一级:全状态失败接管FirstlevelIPSIIPS

7、IIPSIIPSI第二级:多服务器多网关接口SecondlevelIPNetworkCoreSwitch[Layer2/3]CoreSwitch[Layer2/3]CLANDSPCLANCLANDSPCLAN第三级:多信令、多DSP接口ThirdlevelGatewayS8300LSP第五级:远程网关再生S87xxServerB多级备份体制实现最好的系统弹性S8500ESSServerMGStack2IPSI第四级:企业范围可再生服务器RouterEthernetSwitchCLANDSPCLANRouterAvayaCTI高可靠性方案highreliabili

8、tysolutionNo