酒店公共英语培训

《酒店公共英语培训》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、HotelEnglish酒店英语JamesGao课程安排CourseArrangement词汇Words句型Sentences复习Review我是谁？WhoamI?自我介绍SelfIntroduction我的名字叫XXIamXX./MynameisXX.我来自……Icomefrom…我喜欢唱歌/跳舞/读书/逛街…Ilikesinging/dancing/reading/shopping…我是哪个部门的？WhichDepartment?前厅部:FrontOffice(F/O)行政人事部:AdministrativeandHum

2、anResourcesDepartment(AH/R)客房部：HousekeepingDepartment(H/K)工程部：EngineeringDepartment(ENG)餐饮部：FoodandBeverageDepartment(F&B)保安部：SecurityDepartment(SEC)市场营销部：SalesandMarketingDepartment(S&M)财务部：FinanceDepartment(FIN)我是什么职位？Whatposition?总经理GMGeneralManager副总经理DeputyGMD

3、eputyGeneralManager总监Director经理Manager副经理AMAssistantManager值班经理MODManagerOnDuty主管Supervisor领班Captain餐厅服务生Waiter/Waitress客房服务员Attendant常用口语SpokenEnglish迎接客人：Goodmorningsir/madam,welcometoourhotel,mayIhelpyou?提供帮助：MayIhelpyou?/CanIhelpyou?WhatcanIdoforyou?Isthereanyt

4、hingIcandoforyou?询问姓名、房间号、电话等MayIhaveyourname?Howtospell?（Helen）MayIhaveyourroomnumber?（2513）MayIhaveyourtelephonenumber?(15226734896)MayIhaveyourpassport,please?我可以看一下您的护照吗?Hereyouare.表祝愿：Haveanicedaywithus.(祝您在我们酒店居住愉快)Enjoyyourstaywithus.Haveapleasantjourney./Ha

5、veagoodtrip.(祝您旅途愉快)常用口语SpokenEnglish5.客人离店时：Thankyouforcoming.谢谢您的光临。Wehopetoseeyouagain.希望再次见到你Welookforwardtoseeingyousoon.我们期盼着你的再次光临。6.听不清对方讲话时：I’msorry,Idon’tunderstand.对不起，我没有听懂.I’msorry,wouldyouspeakslowly?对不起，您可以讲慢一些吗？I’msorry,Ididn’thearclearly,wouldyoure

6、peatit?对不起，我没有听清楚能在重复一遍吗?I’msorry,Ibegyourpardon?对不起，请您再说一遍好吗？7.请稍等时：Justamoment/minute,please.请稍等。Waitamoment/minute,please.Holdon,please.(别挂断)常用口语SpokenEnglish8.对客人等候表示歉意：Sorrytokeepyouwaiting！/Thankyouforwaiting!对不起，让您就等了!9.感谢与回答Thankyou.(You’rewelcome.)Thanks.(

7、That’allright.)Thankyouverymuch.(It’smypleasure.)That’sveryniceofyou.(Notatall.)10.电话用语：注意：（接电话人自我介绍时不能说“Iam……而要用Thisis......speaking.”问对方是谁时不能说“whoareyou?而要说whoisthis?”）如：---Goodmorning,thisisTomspeaking,whoisspeaking?早上好，我是汤姆，请问您是哪位？问候Greetings早上好Goodmorning!中午好G

8、oodafternoon!晚上好Goodevening!晚安GoodnightHello!你好！-Howareyou?-Fine,thankyou.Andyou?-你好吗？-我很好，谢谢。你呢？Howdoyoudo?你好吗？欢迎光临图腾铂金酒店！WelcometoTotemPlatinum