管理跨文化差异

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1、管理跨文化差异ManagingCross-CulturalDifferencesCultureingeneralisconcernedwithbeliefsandvaluesonthebasisofwhichpeopleinterpretexperiencesandbehave,individuallyandingroups.Broadlyandsimplyput,"culture"referstoagrouporcommunitywithwhichyousharecommonexperiencesthatshape

2、thewayyouunderstandtheworld.Culturaldifferences文化差异playakeyroleinthecreationoftrust,sincetrustisbuiltindifferentways,andmeansdifferentthingsindifferentcultures信任在不同的文化里意味着不同的东西1.FourCulturalDimensionsCultures–bothnationalandorganizational–differalongmanydimensi

3、ons.Fourofthemostimportantare:(1)Directness(gettothepointversusimplythemessages)(2)Hierarchy(followordersversusengageindebate)(3)Consensus(dissentisacceptedversusunanimityisneeded)(4)Individualism(individualwinnersversusteameffectiveness)2.What’sdifference?(1)D

4、ifferentcommunicationstyles(2)Differentattitudestowardsconflict(3)Differentapproachestocompletingtasks(4)Differentdecision-makingstyles(5)Differentattitudestowardsdisclosure(6)Differentapproachestoknowing3.What’shiddenbelowsurface?(1)Beliefs(1)Values(2)Percepti

5、ons(3)Expectations(4)Attitudes(5)Assumptions2.CultureShockFailuretoidentifyculturalissuesandtakeactioncanleadtoacultureshock.Inorderofpriority按优先次序,themostoftenfoundsymptomsofcultureshock文化冲击最常见的症状are:(1)feelingisolated(2)anxietyandworry(3)reductioninjobperform

6、ance(4)highnervousenergy(5)helplessness无助Notcopingwithcultureshocksymptomswhentheyappearcanleadtoaverynegativesituation.3.RespectingdifferencesandworkingtogetherAnthropologistsdiscoveredthat,whenfacedbyinteractionthatwedonotunderstand,peopletendtointerprettheot

7、hersinvolvedas"abnormal","weird"or"wrong"Awarenessofculturaldifferences知道文化差异andrecognizingwhereculturaldifferencesareatwork认识文化差异在起着作用isthefirststeptowardunderstandingeachotherandestablishingapositiveworkingenvironment建立积极的工作环境.Usethesedifferencestochallengeyo

8、urownassumptionsaboutthe"right"wayofdoingthings做事的“正确”方式andasachancetolearnnewwaystosolveproblems学习解决问题的新方式4.BuildingtrustacrossculturalboundariesResearchindicatesthattherei