罗宾斯《管理学》英文原版讲义全集StuRC8eCh11

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1、PowerPointPresentationbyCharlieCookCopyright©2005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.UnderstandingCommunicationsDifferentiatebetweeninterpersonalandorganizationalcommunication.Discussthefunctionsofcommunication.TheProcessofI

2、nterpersonalCommunicationsExplainallthecomponentsofthecommunicationprocess.Listthecommunicationmethodsmanagersmightuse.Describenonverbalcommunicationanhowittakesplace.Explainthebarrierstoeffectiveinterpersonalcommunicationandhowtoovercomethem.2Copyright©2005PrenticeHall,Inc.Allrightsreserved.

3、LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.OrganizationalCommunicationExplainhowcommunicationcanflowinanorganization.Describethethreecommoncommunicationnetworks.Discusshowmanagersshouldhandlethegrapevine.UnderstandingInformationTechnologyDescribehowtechnology

4、affectsmanagerialcommunication.Definee-mail,instantmessaging,voice-mail,fax,EDI,teleconferencing,videoconferencing,intranet,andextranet.Explainhowinformationtechnologyaffectorganizations.3Copyright©2005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyourea

5、dandstudythischapter.CommunicationIssuesinToday’sOrganizationDiscusshowInternetemployeegripesitesaffectcommunications.Explainhoworganizationscanmanageknowledge.Describewhycommunicatingwithcustomersisanimportantmanagerialissue.Explainhowpoliticalcorrectnessisaffectingcommunication.4Copyright©2

6、005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.WhatIsAnOrganization?Describethecharacteristicsofanorganization.Explainhowtheconceptofanorganizationischanging.WhyStudyManagement?Explaintheuniversalityofmanagementconcept.Discus

7、swhyanunderstandingofmanagementisimportantevenifyoudon’tplantobeamanager.Describetherewardsandchallengesofbeingamanager.5Copyright©2005PrenticeHall,Inc.Allrightsreserved.WhatIsCommunication?CommunicationThetransferandunderstandingofmeaning.Tr