[英语学习]饭店英文专业术语及日常用语

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1、饭店英文专业术语及日常用语部门Department:前厅部提交人Preparedby:前厅经理制度编号PolicyNo.:F/0P&P生效日期EffectiveDate:批准Approvedby:总经理分送Distribution:各部门日期Date:制度名称Policy:饭店专业术语及日常用语培训宗旨：饭店行业在日常运作屮会使用大量的专业术语/缩略语，专业术语的使用能够提高日常工作的效率，更加清楚的表达意思，最终达到提咼对客服务的目的。内容：Accommodation住宿AdjoiningRoom连通房AdvanceDeposit押金ActualArrival实际到店ActualD

2、eparture实际离店Amenities礼节Arrivallist到店名单AvailsbleRoom房1'可充足AverageRoomRate平均房价AmericanBreakfast美式早餐BacktoBack背靠背BackUpReport备份报告B.C(Businesscenter)商务中心Block锁定Blacklist黑名单BucketBillingInstruction账单说明Cancellation取消CashPaidOut现金支出部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/0P&P生效日期EffectiveDat

3、e:批准Approvedby:总经理分送Distribution:各部门日期Date:制度名称Policy:饭店专业术语及日常用语培训Check-in入住Check-out结账Check-outTime结账CityLedger挂账CommercialRate/ContractRate/CorporateRate/商业价/合同价/公司价Commission委托ComplimentaryRoom免费房ConnectingRoom连同房ContinentaiBreakfast大陆式早餐Confirmation确认ContingencyReport意外事故报告CreditCard信用卡Con

4、vention协议Crib婴儿床Cut-Off-Date截止日期DayUse日用房DoubleOccupancy双重占房Downgrade降级DueOut预离DeadMove硬性换房DepartureList离店名单DirectBill简明账单D.N.D(DoNotDisturb)免打扰部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/0P&P生效日期EffectiveDate:批准Approvedby:总经理分送Distribution:各部门日期Date:制度名称Policy:饭店专业术语及日常用语培训DoubleLock双重锁定

5、DoubleBed双床EarlyArrival提前到达End-Of-Day结束tl期E.A(ExpectedArrival)预计到店E.D(ExpectedDeparture)预计离店E.T.A(EstimatedTimeofArrival)预计到店时间E.T.D(EstimatedTimeofDeparture)预计离店时间ExtensionOfStay延住ExtraBed加床FAMTrip/Group预计到达团队Forecast预报FullHouse满房GuarantcedReservation有担保的预订GuaranteedNo-Show有担保的客人未到GuestFolio客人

6、资料GuestHistory客人历史HighTeaHollywoodTwin好莱坞双床HouseUseTwinHousekeeping客房部Incentives(Group/Guest/Trip)I.T(IndividualTraveler)单独旅行者部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/0P&P生效日期EffectiveDate:批准Approvedby:总经理分送Distribution:各部门日期Date:制度名称Policy:饭店专业术语及日常用语培训JoinerKing/QueenSize大床LateArriva

7、lLateChargeLateCheckOutLog-Book记事本LightBaggage轻行李Lost&Found失物招领处LongStaying长期住宿Mini-Bar小酒吧MultipleFolio详细账单NetRate净价No-Show预定未到部门Department:房务部提交人Preparedby:前厅经理制度编号PolicyNo.:F/0P&P生效日期EffectiveDate:批准Approvedby:总经理分送Distribution: