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1、3097ch05framePage55Thursday,January17,20028:48AM5LEANPRINCIPLES,TOOLS,ANDPRACTICESLEANCULTURALPRINCIPLESProcess-OrientedThinkingMeansWhatbeforeHowWhenwesayprocess-orientedthinkingmeanswhatbeforehow,wemeanthatunderstandingwhatworkneedstobedonecomesfirstandisthekeytodeterminingcustomervalue.Under
2、standinghowtobestdotheworkwithanewmachineortoolcomesnext.Exploringhowtousenewenablersisonewaytoimproveprocesses.Whenprocessperformanceisimproved,theprocessresultisimproved.Ignoringtheprocessreducesthechanceforimprovedresults,andignoringtheresultsrunstheriskofmissingnewideasandinnovations.Produ
3、ctQualityResultsfromProcessQualityWhenwesayproductqualityresultsfromprocessquality,wemeanthatimprovedprocessqualitymustbethefocusofallinnovation,includinginformationtechnologyinnovation.Informationsystemqualitymeansmeetingorexceedingprocesscustomerrequirements.Allimprovementprojectsareamanagem
4、entactivityandmustuseprocessstandards.Allprojectsmustbefocusedonandcollectdataaboutspecificprocesses,notjusttechnologies.Copyright©2002PerformanceImprovementConsulting,Inc.3097ch05framePage56Thursday,January17,20028:48AMEveryProcessRequiresaProcessStandardEveryprocessrequiresaprocessstandardbec
5、auseprocessstandardsfacilitatecommunication.Withoutaprocessstandard,howcaneveryoneagreeonwhattheprocessis?Processstandardsconnectprocessownersandcustomerswithtechnologists.Processstandardsprovideabasisofunderstandingthatallowsinsightsforimprovement.Processstandardsmakeitpossibletorecognizedown
6、streamprocessrequirementsfortimelyandfullavailabilityofinformation,decisions,andmaterial.Withoutaprocessstandard,howwouldanyoneknowwhencost,quality,anddeliveryparametershaveimprovedorwhattomeasureagainst?Processstandardsareusedtostabilizeaprocessbyestablishingprocesscontrolandcheckpointsformea
7、surementandimprovement.Processstandardsensurethelong-termsuccessofanorganizationbyprotectingthecom-pany’sknowledgebase,byrecordingandpreservingthecompany’sexpertise,andbyfacilitatingcross-training.Whereprocessstandardsdonotexist,process
