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1、Information&Management41(2004)445456Knowledgemanagementthroughthedevelopmentofinformationschema*ShouhongWang,GodwinAriguzoDepartmentofMarketing/BusinessInformationSystems,CharltonCollegeofBusiness,UniversityofMassachusettsDartmouth,NorthDartmouth,MA02747-2300,USARe
2、ceived20November2001;receivedinrevisedform9March2003;accepted25June2003AbstractKnowledgemanagement(KM)hasbeenreceivingconsiderableattentioninthehuman-systemsresearchcommunityinthepastfewyears.Thispaperdiscussesthekeyconceptsofusercomputerinteractionforknowledgedeve
3、lopmentandproposesamodelofaninformationschema.SuchaninformationrepositoryforKMmustbeorganizedintoadomainschema.Usersofaninformationrepositoryplayanactiveroleinsearchingthroughinformationtocoordinatetheiractions.AnexampleofinformationschemaforKMcanbefoundinastudenta
4、dvisingsystem.Thiswillbeusedtoillustratetheconceptofthedevelopmentofaninformationschema.#2003ElsevierB.V.Allrightsreserved.Keywords:Knowledgemanagement;Informationschema;Usercomputerinteraction1.Introduction[14,24,26],artificialintelligence[19],andhumanresourcemanag
5、ement[27].Inrecentyears,knowledgemanagement(KM)hasToday,KMisviewedasoneofthemostimportantbecomeoneoftheimportanttopicsofstudyinman-topicsforacademicresearchandindustrialpractice.agementliterature[42].SeveralnewjournalshaveHowever,intheexecutiveofficesandboardrooms,e
6、mergeddevotedentirelytoitsresearch.Inaddition,amanymangershaveyettoappreciateitsrealvalue[8].numberoftraditionalhuman-systemjournalshaveOnthemanagerialside,organizationsareseekingtherecentlypublishedspecialissuesfocusingonKM.Itsupportofinformationtechnologyspeciali
7、ststohelpisanoverarchingconceptcoveringavarietyofdis-fosterbusinessprocessreengineeringandelectronicciplines.Itextendsintogeneralmanagement[4],commercethroughKM.Itandbusinessprocessman-informationsystemsdevelopment[30],informationagementareinterrelated,andKMitselfi
8、sabusinessresourcemanagement[23],decisionsupportsystemsprocess[28].Onthescientificresearchside,artificialintelligencetechniques(e.g.,[32,34]),devel
