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1、IntroductionEstablishedin1991Houston,Texas,theTMCOrthopedichas100employeesnow.Theyprovidebracing,prosthetics,CPM/cryotherapy,allografttissue,electrotherapyproductsandservicestopatientsinthegreaterHoustonarea.Themainpurposeofthisreportistointroducetheadvantagesa
2、nddisadvantagesofthisorganization’sserviceevaluatedbytheconsultant.Thensummarizethisorganization'squestions,analyzesandproposetheimprovement.FindingsTheexternalcustomerofTMCOrthopediciswhosebodyreceivestheinjurywhichmustcarryontheamputationsurgery.Theinternalcu
3、stomerofTMCOrthopedicisconsistsofprimarycarephysician,orthopedicsurgeon,physicalmedicine,rehabilitationphysician,andotherdoctorsandnurses,well,atypeofcustomersarealsointherange.NowtheTMCOrthopedichasover100employees.The100employeesareinternalcustomer.Theclientc
4、ompany'semployeesmustbeindividuality,efficiency,politeness,reliability,friendliness,flexibility,honesty,communicationforcustomer.Enoughefficiencyisneededwhileworking.Accordingtothecase,wecanconcludethattheTMCOrthopedicemphasizemoreonemployers'workingefficiency.
5、Sansoneisaprogramthatallowsfortheprosthetisttodohisjobefficiently,whileensuringthatthepatientisneedsismet.Everynewpatientattheamputeeandprostheticcenterisassignedapatientadvocateandinmostcasesthepatientadvocateisthefirstpersonapatientsees。Thepurposeofthiswayist
6、oincreasetheirsensesofresponsibilityandimprovetheirworkingefficiency.“sansone saystheamputeeandprostheticcenterhasprotocolsfoewhattodoforapatientatspecificmilestonesafterhisorheramputationtomakesureourpatientsareneverforgotten.”.Communicatingwithcustomersisesse
7、ntial,whichcanmakecustomerstrustmoreaboutthecompany.Sansonethinktheamputeeandprostheticcenterhasprotocolsfoewhattodoforapatientatspecificmilestonesafterhisorheramputationtomakesureourpatientsareneverforgotten.TheTMCOrthopedicisveryemphasizingthecustomerindividu
8、ality.TheSansonethinkeverynewpatientattheamputeeandprostheticcenterisassignedapatientadvocateandinmostcasesthepatientadvocateisthefirstpersonapatientsees.Oncetheadvocatehasd
