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ID:40719833
大小:1.02 MB
页数:82页
时间:2019-08-06
《ITIL Foundations Workbook》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、ITIL®StudentWorkbook®ITILFoundationsITIL®isaregisteredtrademarkoftheCabinetOffice1ContentsLettertotheStudent..............................................................................................................................................3How
2、tousethisworkbook......................................................................................................................................4ServiceStrategy.......................................................................................
3、...............................................................5ServiceStrategyReviewQuestions:.....................................................................................................................11ServiceStrategyReviewQuestionsAnswerKey:
4、.................................................................................................12ServiceDesign..............................................................................................................................................
5、.........13ServiceDesignReviewQuestions.........................................................................................................................22ServiceDesignReviewQuestionsAnswerKey.......................................................
6、..............................................23ServiceTransitionReviewQuestions................................................................................................................32ServiceTransitionReviewQuestionsAnswerKey...................
7、.......................................................................33ServiceOperations...............................................................................................................................................34ServiceOperationsRe
8、viewQuestions.................................................................................................................40ServiceOperationsReviewQuestionsAnswerKey.....................................................
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