国际五星酒店培训资料

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1、HOUSERULES®ULATIONS&POLICIES规章制度及工作要求PersonalHygiene:个人卫生要求及标准Yourfirstimpressionisyourpersonalappearance.Thereforegoodpersonalgroomingisvitaltous.客人对我们的餐厅的第一印象是从你个人的卫生情况而得来的，所以保持好的个人的卫生是大家工作中很重要的一部分！nEmployeeshouldbecleanandneat.n每位员工要保持良好的个人卫生，清洁卫生。nMaleemployeemustbewel

2、l-shaved,withhairneat&cleanatalltimes.n男员工要保持面部的清洁，刮胡须，头发要干净，整齐。nFemaleemployeemake-upshouldbelightandappropriate.n女员工要化淡装。nTheemployee’shandandnailsmustbecleanatalltimes.n指甲要干净清洁，不可有长指甲。nAllstaffuniformsmustbecleanandwell-pressed.上班之前要检查自己的工服是否清洁，有破损，带齐应带物品。nMakesurethatther

3、earenomouthorbodyodors.n确保无口臭，体臭。nAlwaysrememberyourstandingposturewheneveryouareonduty.n和客人交谈时，站姿要好，精神饱满。nSmile!!!n要记住，你的笑容是最重要的。nDonotyawninfrontofguest.Ifyoucan’tavoidit,turnaway&coveryourmouthwithhand.n不要当众打哈欠，如果不可以忍，就用手捂住嘴。nDonotpickyournose,fingernails,oranyblemishes.n不

4、要当众掏鼻孔,咬指甲,挤暗疮等不雅行为nCombyourhaironlyintheemployeelockerroomorwashroom.n不要在餐厅中玩弄头发,梳理头发等要在员洗手间。Uniform:nUniformwillbeprovideandit’syourresponsibilitytotakegoodcareofthem.Subjecttogenuinewearandtear,replacementmaybemadebutyouwillbechargedforanydamagesandtoyourcarelessness.n要爱护工

5、服，任何破损要赔偿。Attendance:nEmployeeshouldarrive15minutesearlierandchangeintoyouruniformandcarefullycheckyourgroomingbeforebegintowork.n员工要在上班前15分钟到达，并换好工服，检查自己的仪容仪表。PORTANDSHERRYTHESEAREFORTIFIEDWINES,MEANINGTHATBRANDYISADDEDWHENWINETOSTOPTHEFERMENTATIONPROCESSANDMAKEITSTRONGER.EX

6、AMPLEPORTDESCRIPTIONFortifiedwinethatismadefromavarietyofgrapes.EXAMPLESHERRYDESCRIPTIONCharacterizedbyitsnuttytasteandrangesincolorfrompaletodarkamber.Comeinextradry,dry,mediumsweetandsweet.The‘sweet’typeissometimescalledcreamsherry.LIQUEURDESCRIPTIONADVOCAATDutchliqueurmade

7、fromeggyolk,sugar&brandy.AMARETTOAlmondflavoredliqueur.APRICOTBRANDYApricotflavoredliqueur.BAILEY’SCREAMMadeofwhiskyandIrishcream.D.O.MBrandybasedherbflavoreddrink.BLUECURACAOSweetliqueurmadewithwineorgrainsprit,sugarandorangepeels.Comein4colors:orange,blue,greenandclear.CHER

8、RYBRANDYBrandybasedcherryflavoredliqueur.CRÈMEDECASSISBrandybasedbla