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1、InternationalJournalofProjectManagementVol.17,No.6,pp.337±342,1999#1999ElsevierScienceLtdandIPMA.AllrightsreservedPrintedinGreatBritain0263-7863/99$20.00+0.00PII:S0263-7863(98)00069-6Projectmanagement:cost,timeandquality,twobestguessesandaphenomenon,itstimetoacceptothersuccesscriteriaRogerAtki
2、nsonDepartmentofInformationSystems,TheBusinessSchool,BournemouthUniversity,TalbotCampus,FernBarrow,Poole,DorsetBH125BB,UKThispaperprovidessomethoughtsaboutsuccesscriteriaforIS±ITprojectmanagement.Cost,timeandquality(TheIronTriangle),overthelast50yearshavebecomeinextricablylinkedwithmeasuringth
3、esuccessofprojectmanagement.Thisisperhapsnotsurprising,sinceoverthesameperiodthosecriteriaareusuallyincludedinthedescriptionofprojectmanagement.Timeandcostsareatbest,onlyguesses,calculatedatatimewhenleastisknownabouttheproject.Qual-ityisaphenomenon,itisanemergentpropertyofpeoplesdierentattitud
4、esandbeliefs,whichoftenchangeoverthedevelopmentlife-cycleofaproject.WhyhasprojectmanagementbeensoreluctanttoadoptothercriteriainadditiontotheIronTriangle,suchasstakeholderbene®tsagainstwhichprojectscanbeassessed?Thispaperproposesanewframeworktoconsidersuccesscriteria,TheSquareRoute.#1999Elsevi
5、erScienceLtdandIPMA.AllrightsreservedKeywords:Projectmanagement,successcriteriaResearchstudiesinvestigatingthereasonswhyprojectsTheIronTrianglesuccesscriteriatobealmostinex-12fail,forexampleMorrisandHoughandGallagher,tricablylinkedwiththosede®nitions.Next,anargu-providelistsoffactorsbelievedto
6、contributetothementforconsideringothersuccesscriteriaisputprojectmanagementsuccessorfailure.Atthesameforward,separatingtheseintosomethingswhicharetimesomecriteriaagainstwhichprojectscanbedonewrongandotherthingswhichhavebeenmissedmeasuredareavailable,forexamplecost,timeandornotdoneaswellastheyc
7、ouldhavedone.InthequalityoftenreferredtoasTheIronTriangle,Figure1.thirdsection,othersuccesscriteria,proposedinthelit-Projectshowevercontinuetobedescribedasfailing,eratureisreviewed.FinallyTheIronTriangleanddespitethemanagement.Whyshould
