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1、StatisticsforIndustryandTechnologySeriesEditorN.BalakrishnanMcMasterUniversityDepartmentofMathematicsandStatistics1280MainStreetWestHamilton,OntarioL8S4K1CanadaEditorialAdvisoryBoardMaxEngelhardtEG&GIdaho,Inc.IdahoFalls,ID83415HarryF.MartzGroupA-1MSF600LosAlamosNationalLaboratoryLosAlamos,
2、NM87545GaryC.McDonaldNAOResearch&DevelopmentCenter30500MoundRoadBox9055Warren,MI48090-9055KazuyukiSuzukiCommunication&SystemsEngineeringDepartmentUniversityofElectroCommunications1-5-1ChofugaokaChofu-shiTokyo182JapanU.NarayanBhatAnIntroductiontoQueueingTheoryModelingandAnalysisinApplicatio
3、nsBirkhauser¨Boston•Basel•BerlinU.NarayanBhatProfessorEmeritusStatisticalScience&OperationsResearchSouthernMethodistUniversityDallas,TX75275-0332USAISBN:978-0-8176-4724-7e-ISBN:978-0-8176-4725-4DOI:10.1007/978-0-8176-4725-4LibraryofCongressControlNumber:2007941114MathematicsSubjectClassific
4、ation(2000):60J27,60K25,60K30,68M20,90B22,90B36c2008BirkhauserBoston¨Allrightsreserved.Thisworkmaynotbetranslatedorcopiedinwholeorinpartwithoutthewrit-tenpermissionofthepublisher(BirkhauserBoston,c¨/oSpringerScience+BusinessMediaLLC,233SpringStreet,NewYork,NY10013,USA),exceptforbriefexcer
5、ptsinconnectionwithreviewsorscholarlyanalysis.Useinconnectionwithanyformofinformationstorageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodologynowknownorhereafterde-velopedisforbidden.Theuseinthispublicationoftradenames,trademarks,servicemarksandsimilarter
6、ms,eveniftheyarenotidentifiedassuch,isnottobetakenasanexpressionofopinionastowhetherornottheyaresubjecttoproprietaryrights.Coverdesign:DuttonandSherman,Hamden,CT.Printedonacid-freepaper.987654321www.birkhauser.comInmemoryofmyparents,VaidyaP.IshwarandParvatiBhatContentsPreface...............
7、..........................................xi1Introduction.................................................11.1BasicSystemElements......................................11.2ProblemsinaQueueingSystem..............................21.3AHistoricalPerspective........
