《质量管理》quality management (5)

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1、LectureQualityManagement03StrategicQualityProgramsProf.Dr.-Ing.RobertSchmitt©WZL/FraunhoferIPT1CharacteristicsofTQMTQCIPMNormativeQualityStrategicManagementSystems(L2)QualityPrograms(L3)•EFQM•DINENISO9000ff.•SixSigma•ISO/TS16949:2002•AC-QM-M•etc.•etc©WZL/FraunhoferIPTSeite22Conten

2、ts1EFQM-Modell2SixSigma3AachenerQualityManagementModel©WZL/FraunhoferIPTSeite33EFQMModelEnabler50%Results50%EmployeePeopleResults9%9%KeyCustomerLeadershipPolicy&StrategyProcessesPerformanceResults10%8%14%Results20%15%PartnershipsSociety&ResourcesResults9%6%InnovationandLearningThe

3、modelisthebasisfortheassessmentandtheawardingoftheEuropeanQualityAwardandtheGermanLudwig-Erhard-Prize.©WZL/FraunhoferIPTSeite4ThepremisebehindthestructureoftheEFQMmodelis:excellentresultsintermsofperformance,customers,peopleandsocietyareonlypossiblewithaleadership,whichpushespolic

4、yandstrategy,people,partnershipsandresourcesaswellasprocessesonahighlevel.Themodelconsistsoftwoparts:enablersandresults.Theresultcriteriagiveattentiontowhattheorganisationhasachieved.Howtheseresultshavebeenachievedismatteroftheenablercriteria.Itispossibletoreach1000points,50%ineac

5、hofbothparts.ThemaincriteriaoftheEFQMmodelaredividedintoseveralsubcriteria,whichhavetobeevaluatedbythecompanys.Accordingtoitsimportance,everymaincriteriaispercentualweighted.4DefinitionofEFQM-ExcellenceCriteria(Extract,1/2)LeadershipManagersencourageandcommunicatetheimplementation

6、ofthemissionandvisionthroughthedevelopmentandimplementationofkeyvaluesandsystems.–Theyarecapabletochangethedirectionoftheorganisationandtoinspireotherstofollowthem.Policy&StrategyOrganisationsimplementtheirmissionandtheirvisionthroughthedevelopmentofastrategy,whichisorientedtothei

7、nterestedparties.–Plans,objectivesandprocessesarenecessaryforthedevelopmentofthestrategy,whichconsidersrelevantmarketsandindustrysectors.PeopleOrganisationsdeveloptheentirepotentialoftheemployeesonindividual,teamandorganisationlevel.©WZL/FraunhoferIPTSeite55DefinitionofEFQM-Excell

8、enceCriteria(Extract,2/2)Partners