质量管理 Quality Management――Fundamentals of Quality课件.ppt

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1、Chapter1FundamentalsofQualityGitlow,Oppenheim,OppenheimandLevineChapter1FundamentalsofQualityLearningObjectivesUnderstandthedefinitionofaprocessUnderstandvariationanditscausesinaprocessSpecialcausesofvariationCommoncausesofvariationUnderstandthetwodefinitionsof

2、qualityGoalpostviewContinuousimprovementviewUnderstandthequalityenvironmentChapter1FundamentalsofQualityLearningObjectivesUnderstandthethreetypesofqualityQualityofdesignorredesignQualityofconformanceQualityofperformanceUnderstandtherelationshipbetweenQualityand

3、CostFeaturesandpriceUniformityanddependabilityUnderstandtherelationshipbetweenQualityandProductivityUnderstandthebenefitsofimprovingqualityKnowhowtoapplytake-awayknowledgeProcessBasicsDefinitionofaprocessAprocessisacollectionofinteractingcomponentsthattransformi

4、nputsintooutputstowardacommonaimcalledamissionstatement.ManpowerEquipmentMaterials/GoodsMethodsEnvironmentInputsTransformationofinputs,value(time,place,form)isaddedorcreatedProcessManpowerEquipmentMaterials/GoodsMethodsEnvironmentOutputsDefinitionofaprocessItism

5、anagement’sjobtooptimizetheentireprocesstowarditsaim.Thismayrequirethesub-optimizationofselectedcomponentsoftheprocess.DefinitionofaProcessProcessesexistinallfacetsoforganizationsandourunderstandingofthemiscrucialAdministrationSalesandserviceHumanresourcesMainte

6、nanceCommunicationProductionRelationshipsbetweenpeopleareprocessesAllprocessescanbestudied,documented,defined,improved,andinnovatedDefinitionofaprocessAnorganizationisamultiplicityofmicrosub-processes,allsynergisticallybuildingtothemacroprocessofthatfirm.Allproc

7、esseshavecustomersandsuppliers;thesecustomersandsupplierscanbeinternalorexternaltotheorganization.VariationinaProcessTheoutputsfromallprocessesandtheircomponentpartsvaryovertime.TimeNumberofAccidentsActualValues(Variationamongactualvalues)IdealValue=0Variationbe

8、tweenIdealandActualValuesVariationinaprocessSpecialcausesofvariationareduetoeventsexternaltotheusualfunctioningofasystem.Examplescouldinclude(iftheyarenotpartofthesys