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1、Thecurrentissueandfulltextarchiveofthisjournalisavailableathttp://www.emerald-library.comIntellectualcapitalandICinMalaysianindustriesbusinessperformanceinMalaysianindustries85NickBontisMichaelG.DeGrooteSchoolofBusiness,McMasterUniversity;Director,InstituteforIntellectual
2、CapitalResearch,Hamilton,Ontario,CanadaWilliamChuaChongKeowDepartmentofAmericanDegreeProgram,HELPInstitute,KualaLumpur,Malaysia,andStanleyRichardsonFacultyofManagement,MultimediaUniversity,Selangor,MalaysiaKeywordsIntellectualcapital,Humancapital,Structuralcapital,Custome
3、rcapital,PartialleastsquaresAbstractThepurposeofthisempiricalstudyistoinvestigatethethreeelementsofintellectualcapital,i.e.humancapital,structuralcapital,andcustomercapital,andtheirinter-relationshipswithintwoindustrysectorsinMalaysia.Thestudywasconductedusingapsychometri
4、callyvalidatedquestionnairewhichwasoriginallyadministeredinCanada.Themainconclusionsfromthisparticularstudyarethat:humancapitalisimportantregardlessofindustrytype;humancapitalhasagreaterinfluenceonhowabusinessshouldbestructuredinnon-serviceindustriescomparedtoserviceindus
5、tries;customercapitalhasasignificantinfluenceoverstructuralcapitalirrespectiveofindustry;andfinally,thedevelopmentofstructuralcapitalhasapositiverelationshipwithbusinessperformanceregardlessofindustry.Thefinalspecifiedmodelsinthisstudyshowarobustexplanationofbusinessperfo
6、rmancevariancewithintheMalaysiancontextwhichbodeswellforfutureresearchinalternativecontexts.IntroductionTheglobalcommunityisbeingprogressivelyshrunkbytechnology(Richardson,1991).ThetwomajorforcesthatMalaysianbusinessescurrentlyfaceincludetherapidrateoftechnologicalchangea
7、ndincreasingindustrialisation.Therateofchangeislikelytoaccelerateinthenearfutureledbydevelopmentsinthecountry'smultimediasupercorridor(MSC).TheMSClinksthepresentcapital,KualaLumpur,withitsnewKualaLumpurInternationalAirport(KLIA)some50kilometresaway.TheMSCisdestinedtobecom
8、eMalaysia's``SiliconValley''anditsexistingpalmoilestatesaregivingwaytonewindustriesandresearch-i
