Flowchart-basic tools for process improvement

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1、BasicToolsforProcessImprovementModule6FLOWCHARTFLOWCHART1BasicToolsforProcessImprovementWhatisaFlowchart?AFlowchartisadiagramthatusesgraphicsymbolstodepictthenatureandflowofthestepsinaprocess(Viewgraph1).Anothernameforthistoolis"flowdiagram."WhenshouldteamsuseFlowcharts?Atthebeginningof

2、yourprocessimprovementefforts,anas-isFlowcharthelpsyourteamandothersinvolvedintheprocesstounderstandhowitcurrentlyworks.Theteammayfindithelpfultocomparethisas-isFlowchartwithadiagramofthewaytheprocessissupposedtowork.Later,theteamwilldevelopaFlowchartofthemodifiedprocess—again,torecordh

3、owitactuallyfunctions.Atsomepoint,yourteammaywanttocreateanidealFlowcharttoshowhowyouwouldultimatelyliketheprocesstobeperformed.AmongthebenefitsofusingFlowcharts(Viewgraph2)arethatthey!Promoteunderstandingofaprocessbyexplainingthestepspictorially.Peoplemayhavedifferingideasabouthowaproc

4、essworks.AFlowchartcanhelpyougainagreementaboutthesequenceofsteps.Flowchartspromoteunderstandinginawaythatwrittenprocedurescannotdo.OnegoodFlowchartcanreplacepagesofwords.!Provideatoolfortrainingemployees.Becauseofthewaytheyvisuallylayoutthesequenceofprocesssteps,Flowchartscanbeveryhelp

5、fulintrainingemployeestoperformtheprocessaccordingtostandardizedprocedures.!Identifyproblemareasandopportunitiesforprocessimprovement.Onceyoubreakdowntheprocessstepsanddiagramthem,problemareasbecomemorevisible.Itiseasytospotopportunitiesforsimplifyingandrefiningyourprocessbyanalyzingdec

6、isionpoints,redundantsteps,andreworkloops.!Depictcustomer-supplierrelationships,helpingtheprocessworkerstounderstandwhotheircustomersare,andhowtheymaysometimesactassuppliersandsometimesascustomersinrelationtootherpeople.Somepracticalapplicationsforflowchartingare:Thestepsintroubleshooti

7、ngabrokenturbineTheprocessusedtofightaclassBRAVOfireHowtocleanaberthingcompartmentTheprocessusedforgettingtheshipunderway2FLOWCHARTBasicToolsforProcessImprovementWhatIsaFlowchart?Adiagramthatusesgraphicsymbolstodepictthenatureandflowofthestepsinaprocess.FLOWCHARTVIEWGRAPH1Benef