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ID:39765434
大小:568.22 KB
页数:46页
时间:2019-07-11
《DataCollection-Basic tools for process improvement》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、BasicToolsforProcessImprovementModule7DATACOLLECTIONDATACOLLECTION1BasicToolsforProcessImprovementWhatisDataCollection?DataCollectionhelpsyourteamtoassessthehealthofyourprocess.Todoso,youmustidentifythekeyqualitycharacteristicsyouwillmeasure,howyouwillmeasurethem,andwhatyouwilldowiththedatayou
2、collect.Whatexactlyisakeyqualitycharacteristic?Itisacharacteristicoftheproductorserviceproducedbyaprocessthatcustomershavedeterminedisimportanttothem.Keyqualitycharacteristicsaresuchthingsasthespeedofdeliveryofaservice,thefinishonasetofstainlesssteelshelves,theprecisionwithwhichanelectroniccom
3、ponentiscalibrated,ortheeffectivenessofanadministrativeresponsetoataskingbyhigherauthority.Everyproductorservicehasmultiplekeyqualitycharacteristics.Whenyouareselectingprocessestoimprove,youneedtofindouttheprocesses,orprocesssteps,thatproducethecharacteristicsyourcustomersperceiveasimportantto
4、productquality.DataCollectionisnothingmorethanplanningforandobtainingusefulinformationonkeyqualitycharacteristicsproducedbyyourprocess(Viewgraph1).However,simplycollectingdatadoesnotensurethatyouwillobtainrelevantorspecificenoughdatatotellyouwhatisoccurringinyourprocess.Thekeyissueisnot:Howdow
5、ecollectdata?Rather,itis:Howdoweobtainusefuldata?Whydoweneedtocollectdata?EveryprocessimprovementeffortreliesondatatoprovideafactualbasisformakingdecisionsthroughoutthePlan-Do-Check-Actcycle.DataCollectionenablesateamtoformulateandtestworkingassumptionsaboutaprocessanddevelopinformationthatwil
6、lleadtotheimprovementofthekeyqualitycharacteristicsoftheproductorservice.DataCollectionimprovesyourdecision-makingbyhelpingyoufocusonobjectiveinformationaboutwhatishappeningintheprocess,ratherthansubjectiveopinions.Inotherwords,Ithinktheproblemis...becomes...Thedataindicatetheproblemis...(View
7、graph2).Whydoweneedawell-definedDataCollectionprocess?Foryourteamtocollectdatauniformly,youwillneedtodevelopaDataCollectionplan.Theelementsoftheplanmustbeclearlyandunambiguouslydefined—operationallydefined.Youmaywanttopausehereandreview
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