Managing Knowledge Assets in Organizations

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1、ThePennsylvaniaStateUniversityTheGraduateSchoolMANAGINGKNOWLEDGEASSETSINORGANIZATIONS:ROLEOFINCENTIVESANDINFORMATIONSYSTEMSAThesisinBusinessAdministrationbyZuopengZhang°c2005ZuopengZhangSubmittedinPartialFul¯llmentoftheRequirementsfortheDegreeofDoctorofPhilosophyDecember2005UMINumber:32

2、02642Copyright2005byZhang,ZuopengAllrightsreserved.UMIMicroform3202642Copyright2006byProQuestInformationandLearningCompany.Allrightsreserved.ThismicroformeditionisprotectedagainstunauthorizedcopyingunderTitle17,UnitedStatesCode.ProQuestInformationandLearningCompany300NorthZeebRoadP.O.Bo

3、x1346AnnArbor,MI48106-1346ThethesisofZuopengZhangwasreviewedandapproved¤bythefollowing:ShankarSundaresanAssistantProfessorofManagementRutgersUniversityatCamdenThesisAdvisor,Co-ChairofCommitteeKalyanChatterjeeDistinguishedProfessorofEconomicsandManagementScienceMotiLeviAssistantProfessor

4、ofSupplyChainandInformationSystemsSusanH.XuProfessorofManagementScienceandSupplyChainManagementCo-ChairofCommitteeJohnEugeneTyworthProfessorofSupplyChainManagementChairofSupplyChain&InformationSystemsDepartment¤Signaturesareon¯leintheGraduateSchool.AbstractIncentivesandinformationsystem

5、saretwomajorenablersformanagingorgani-zationalknowledgeassets.Priorresearchinknowledgemanagementfocuseseitheronmanagerialortechnicalperspectives,independently.Ontheonehand,variousstudiesinvestigatetheknowledgemanagementstrategiesandin°uentialfactorsforknowledgedi®usion.Ontheotherhand,re

6、searchisabundantintheconstruc-tionandmechanismsofknowledgemanagementsystems.Ourresearchstudiesthejointroleofincentivesandinformationsystemsinfacilitatingknowledgeshar-ingandlearningwithinorganizationsinthreecloselyrelatedessays.The¯rststudydemonstratesthatincentiverewardsforknowledgesha

7、ringandlearningcanbeo®eredinlinearproportiontothesharingandlearningamountstoachieveknowledge-sharing(learning)alignment,full-knowledgesharing,andtruthfulre-portingofknowledgelevels.Inaddition,theadoptionofappropriateknowledge-transferpolicies,eithermandatorylearning(ML)orvolunt