客户满意度调查

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1、AUDITSHEETProjectName……………………………………………………ProjectStage……………………………………………………PreviousAudit(Y/N)……………………………………………………ServiceBeingAudited………………………………………………………………………………………………………………………………………………………………KEYPERFORMANCEINDICATORS1.OverallPerformanceHowsatisfiedareyouwithBDPAT’soverallperformanceontheproject,usingt

2、he1-10scale,where:1=Totallydissatisfied5/6=Neithersatisfiednordissatisfied10=TotallysatisfiedComments………………………………………………………………………………….……………………………………………………………………………………………………………………………………………………………………………………………………2.ValueforMoneyHowsatisfiedareyouthatBDPATprovidedvalueformoneyontheproject,usingthe1-10scale

3、4of41.QualityHowsatisfiedareyouthatBDPATprovidedaqualityserviceontheproject,usingthe1-10scaleComments………………………………………………………………………………….……………………………………………………………………………………………………………………………………………………………………………………………………2.TimelyDeliveryHowsatisfiedareyouthatBDPATprovidedatimelydeliveryoftheserviceontheproject,us

4、ingthe1-10scaleComments………………………………………………………………………………….……………………………………………………………………………………………………………………………………………………………………………………………………3.HealthandSafetyAwarenessHowsatisfiedareyouthatBDPATdemonstratedhealthandsafetyawarenessontheproject,usingthe1-10scaleComments………………………………………………………………………………….………………………………

5、……………………………………………………………………………………………………………………………………………………………………6.UnderstandingClientNeedHowsatisfiedareyouthatBDPAT‘tooktime’tounderstandClientNeedandadequatelyreflectedthisunderstandinginthesolution,usingthe1-10scaleComments………………………………………………………………………………….……………………………………………………………………………………………………………………

6、……………………………………………………………………………....7.SpeedofResponseHowsatisfiedareyouthatBDPATrespondedquicklytoclientrequirementsduringthecourseoftheproject,usingthe1-10scale4of4Comments………………………………………………………………………………….……………………………………………………………………………………………………………………………………………………………………………………………………6.OverallCapabilityHowsa

7、tisfiedareyouastoBDPAT’scapabilityacrossalldisciplines(pleasecommentonanyperceivedindividualareasofweakness),usingthe1-10scaleComments………………………………………………………………………………….…………………………………………………………………………………………