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1、APICSLeanEnterpriseWorkshopSeriesForewordtotheInstructorAPICSLeanEnterpriseWorkshopSeriesOverviewTheAPICSLeanEnterpriseWorkshopSeriesisanin-depthseven-workshopstudyoftheleanprinciplesthatcompaniesneedinordertomeetthedemandoftoday’smanufacturingandser
2、viceenvironments.Intheworkshopseries,participantswillfollowMurphy’sToys,afictitiouscompany,throughtheirleantransformation,andlearnleanprinciplesandmethodologiesalongtheway.Theseriesoffersnumerousinteractiveactivitiesforparticipantstomaximizelearninga
3、ndretention,masterleanterminology,andcreatealeanimplementationplan.Murphy’sToysisamanufacturingcompany.However,leanprinciplesareveryrelevanttotheserviceindustry.YouwillnoteintheleanreadinessassessmentfoundinWorkshop1thatalmostallaspectsofleanareappli
4、cablefortheserviceindustry.Principlessuchasvaluemapping,continuousimprovement,andflowallapplytoservice,althoughthesystemssurroundingtheprinciplesmayappeardifferent.Weencourageyoutoaskparticipantshoweachsectionoftheseriesappliestotheserviceindustryand
5、totailorexamplestoservicebusinesses.Topicsforeachworkshopareoutlinedbelow.Workshop1.TheLeanEnterprise:IntroductionThisworkshopoffersanintroductiontoleanfromtheperspectiveofamanageratMurphy’sToys,whichisafictitiouscompanystudiedthroughouttheseries.Par
6、ticipantswilllearnaboutthebasicphilosophyoflean,thestepstoaleantransformation,andtheHouseofToyotaframework,aswellashowtodetermineproductfamilies,correctwaste,andquantitativelyassessanorganization’sleanstatus.Workshop2.TheLeanEnterprise:LeanCultureLea
7、nisapeople-andculture-drivenprocess.Inthisworkshop,participantswillexploretheeffectsofaleanimplementationonemployees,brainstormideasforimplementingchangemanagementatMurphy’sToys,andlearntheimportanceandstagesofteamsinleanenvironments.Animportantleant
8、ool,thekaizen,orteam-orientedcontinuous-improvementevent,willbeintroduced,andparticipantswillstudyaproblematMurphy’sToys,completingakaizenreport.Murphy’sToyswillchoosetheproductfamilytouseinthepilotfortheirleanimplementation.Workshop3.TheLeanEnterpri