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1、HOWTOMEASUREINFORMATIONANDCOMMUNICATIONTECHNOLOGYPERFORMANCE:ALITERATUREREVIEWAnaGargalloCastel,UniversityofZaragoza(Spain),gargallo@unizar.esCarmenGalveGorriz,UniversityofZaragoza(Spain),cgalve@unizar.esABSTRACToneoftheproductiveinputstotheorganizationalpro
2、cessorprocesses,andusuallycomplementaryThispaperpresentsasystematicliteraturereviewfactorsarealsointroducedandwillultimatelyhaveoftheimpactofinformationandcommunicationaneffect,alongwithICT,ontheoutputsofthetechnologiesfromafirmperformanceperspective.process
3、.ThisworkaimstoofferaframeworkofWeintroduceanddescribeaframeworkofreferencethatorganizesandintegratestheliteratureclassificationaccordingtoseveraleconomiconthebenefitsofICTfromaglobalperspective.performancemeasures.Asinpreviousstudies,wedistinguishmarketvalu
4、eandaccountingmeasures,butwealsohighlighttheimportanceofintermediatemeasuresandotherperformanceThenextsectionreviewstheconceptofbusinessmeasuressuchascustomersatisfaction,success,andthensomeofthemeasuresthatcanbeeffectiveness,qualityorturn
5、overratiostoidentifiedasoutputsoftheprocess(Figure1).Theunderstandthemixedresultsofpastwork.ThesefollowingsectionsreviewtheempiricalliteraturemeasureshavebecomeincreasinglyimportantinanalyzingtherelationbetweenICTandfirmrecentacademicstudies.Thepaperpresents
6、aperformancefromvariousperspectives.TheworkbroadviewoftheliteratureonICT’simpact,andendswiththeconclusionsofthisanalysis,theofferssuggestionstoimprovefutureresearch.potentialgapsandpossiblefuturelinesofresearch.Keywords:InformationandCommunicationTechnology,
7、performance,productivity,quality,COMPETITIVESUCCESSANDITSaccountingmeasures,literaturereviewDETERMINATIONINTRODUCTIONThestronginterrelationsthatcharacterizethecurrentdynamicoforganizationsmakedefiningtheManagementresearchershaveshownincreasingvariableperform
8、ancepreciselyahighlycomplexinterestintheintegrationandstrategictask[17].ForICT’simpactonperformance,repercussionsofinformationandcommunicationmoreover,itisdifficulttoisolatetheeffectofothertechn
