Change and Resistance变化与阻力

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1、Proceedingsofthe38thHawaiiInternationalConferenceonSystemSciences-2005ChangeandResistanceHelpforthePractitionerofChangeRichardW.EganInformationSystemsDepartmentNewJerseyInstituteofTechnologyNewark,NY07102egan@njit.eduJerryFjermestadSchoolofManagementNe

2、wJerseyInstituteofTechnologyNewark,NY07102fjermestad@adm.njit.eduAbstractThroughalloftheseyearsofinvestigation,wehavenotfoundalltheanswersatleastasindicatedbythefactChangeandtheresistancetochangehasbeenathatwearestillinvestigatingit.Whenperformingacomm

3、onoccurrenceprobablysincebeforerecordedliteraturesearchutilizingthekeywordsofchange,time.Itisnormaltoresistthatwhichmaybringresistance,andmanagementofchangetherewillbeunfamiliarityandtheunknownintooneslife.hundredsofarticlesreturnedevenwhenlimitingtheA

4、speople,whointhecourseofourprofessionssearchtothelast5or10years.Therefore,areviewofafrequentlycreatechangeweknowtherewillbeselectionoftheliteratureandalookatmodelsofchangeresistance.Oftenthough,wedonotknowhowtoavoidmanagementisinorder.Itcanpossiblybesu

5、mmarizedresistanceoratleastminimizeit.andusedasastartingpointforpractitionersintheirday-Whatisapersontodo,wheredotheystart?Inanto-daywork.efforttohelpthepractitionerthispaperwillsummarizeTheimpetuousforthispapercameoutofaconversationthefindingsofaselec

6、tionofrelevantarticles,boththewithaparticulartypeofchangeagent,aprojectmanager‘whys’ofresistanceandthe‘whattodo’s’.ThenwewillforanISimplementationinthepharmaceuticalIndustry.lookatthreemodelsofchangemanagement.ThehopeisThispersonwasgenericallycomplaini

7、ngthattheywerethatwiththisinformationthepractitionerwillbebetteralwaysfacingresistancetothenewsystemshisteamhadequippedtoguidethechangetoasatisfactorytocreateandimplement.Thisleadtothethoughtthatconclusionforallinvolved.therehasbeenmuchworkdonethisarea

8、,isn’titknowntothosewhoaredoingit?Inconversationswithothers,it1.Introductionwasfoundthatoftentheanswerisno.Manyprojectleaders/managerhavelearnedbytrialanderrorandhavedevelopedasetofpracticesfromtheirexperience.Resistancetochange,whatisi