组织行为学期末总结

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1、1.Defineorganizationalbehavior(OB)Thesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizations2.DiscussthreegoalsofOB：Explanation、Prediction、Control3、Discusswhyworkforcediversityisanimportantissueinmanagement4、OB对象：(1)ActionsorBehaviors：Prod

2、uctivity、Absenteeism、Turnover、OrganizationalcitizenshipBehaviorOrganizationalcitizenshipBehaviorExamples:•Helpingothersintheworkteam•Volunteeringforextrajobactivities•Avoidingunnecessaryconflicts•Makingconstructivestatementsaboutworkgroupandoverallorganizatio

3、n(2)Attitudes：JobSatisfaction•Possiblelinkbetweensatisfactionandproductivity•Satisfactionappearstobenegativelyrelatedtoabsenteeismandproductivity•Humanisticresponsibilitytoprovideemployeeswithchallenging,intrinsicallyrewarding,andsatisfyingjobs5、Organization•

4、Consciouslycoordinatedsocialunit•Composedoftwoormorepeople•Functionstoachieveacommongoalorsetofgoals•FormalrolesdefineandshapethebehaviorofitsmembersOBEncompassesBehaviorinDiverseOrganizations•Manufacturing•Servicefirms•Schools•Hospitals•Churches•Militaryunit

5、s•Charitableorganizations•Local,state,andfederalgovernmentagencies6、LevelsofOBAnalysisIndividualLevel、GroupLevel、OrganizationSystemLevelCHAPTER21、Personality：Thesumtotalofwaysinwhichanindividualreactstoandinteractswithothers（个体对他人的反应方式及交往方式的总和）Mostoftendescri

6、bedintermsofmeasurabletraitsthatapersonexhibits,suchasshy,aggressive,submissive,lazy,ambitious,loyalandtimid.2.MeasuringPersonalityTraits:Myers-BriggsTypeIndicator•Mostwidelyusedpersonality-assessmentinstrumentintheworld•Individualsareclassifiedas:§Extroverte

7、dorIntroverted(E/I)§SensingorIntuitive(S/N)§ThinkingorFeeling(T/F)§JudgingorPerceiving(J/P)•Classificationscombinedinto16personalitytypes(i.e.INTJorESTJ)•Unrelatedtojobperformance3、MeasuringPersonalityTraits:TheBig-FiveModel•FiveTraits:§Extraversion§Agreeable

8、ness§Conscientiousness§EmotionalStability§OpennesstoExperience•Stronglysupportedrelationshiptojobperformance(especiallyConscientiousness)4、MajorPersonalityAttributesInfluencingOB•Coreself