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ID:38753588
大小:146.00 KB
页数:4页
时间:2019-06-18
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1、1.Defineorganizationalbehavior(OB)Thesystematicstudyoftheactionsandattitudesthatpeopleexhibitwithinorganizations2.DiscussthreegoalsofOB:Explanation、Prediction、Control3、Discusswhyworkforcediversityisanimportantissueinmanagement4、OB对象:(1)ActionsorBehaviors:Prod
2、uctivity、Absenteeism、Turnover、OrganizationalcitizenshipBehaviorOrganizationalcitizenshipBehaviorExamples:•Helpingothersintheworkteam•Volunteeringforextrajobactivities•Avoidingunnecessaryconflicts•Makingconstructivestatementsaboutworkgroupandoverallorganizatio
3、n(2)Attitudes:JobSatisfaction•Possiblelinkbetweensatisfactionandproductivity•Satisfactionappearstobenegativelyrelatedtoabsenteeismandproductivity•Humanisticresponsibilitytoprovideemployeeswithchallenging,intrinsicallyrewarding,andsatisfyingjobs5、Organization•
4、Consciouslycoordinatedsocialunit•Composedoftwoormorepeople•Functionstoachieveacommongoalorsetofgoals•FormalrolesdefineandshapethebehaviorofitsmembersOBEncompassesBehaviorinDiverseOrganizations•Manufacturing•Servicefirms•Schools•Hospitals•Churches•Militaryunit
5、s•Charitableorganizations•Local,state,andfederalgovernmentagencies6、LevelsofOBAnalysisIndividualLevel、GroupLevel、OrganizationSystemLevelCHAPTER21、Personality:Thesumtotalofwaysinwhichanindividualreactstoandinteractswithothers(个体对他人的反应方式及交往方式的总和)Mostoftendescri
6、bedintermsofmeasurabletraitsthatapersonexhibits,suchasshy,aggressive,submissive,lazy,ambitious,loyalandtimid.2.MeasuringPersonalityTraits:Myers-BriggsTypeIndicator•Mostwidelyusedpersonality-assessmentinstrumentintheworld•Individualsareclassifiedas:§Extroverte
7、dorIntroverted(E/I)§SensingorIntuitive(S/N)§ThinkingorFeeling(T/F)§JudgingorPerceiving(J/P)•Classificationscombinedinto16personalitytypes(i.e.INTJorESTJ)•Unrelatedtojobperformance3、MeasuringPersonalityTraits:TheBig-FiveModel•FiveTraits:§Extraversion§Agreeable
8、ness§Conscientiousness§EmotionalStability§OpennesstoExperience•Stronglysupportedrelationshiptojobperformance(especiallyConscientiousness)4、MajorPersonalityAttributesInfluencingOB•Coreself
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