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1、UnitTwelveKnowledgeManagementIsaBusinessImperativeExplanations:Informationrelatestodescription,definition,orperspective(what,who,when,where).Knowledgecomprisesstrategy,practice,method,orapproach(how).Wisdomembodiesprinciple,insight,moral,orarchetype原型(why).Definiti
2、on:"KnowledgeManagementistheexplicitandsystematicmanagementofvitalknowledge-anditsassociatedprocessesofcreation,organization,diffusion,useandexploitation."explicit:knowledgeisexplicitlyrecognized(language,documentsetc.)systematic:itistooimportanttobelefttochancevit
3、al:there’slotsofknowledgearound;focusonthatwhichisimportantcontentandprocessperspective(nounsandverbs)Definition:所谓知识管理的定义为,在组织中建构一个量化与质化的知识系统,让组织中的资讯与知识,透过获得、创造、分享、整合、记录、存取、更新、创新等过程,不断的回馈到知识系统内,形成永不间断的累积个人与组织的知识成为组织智慧的循环,在企业组织中成为管理与应用的智慧资本,有助于企业做出正确的决策,以因应市场的变迁。Kn
4、owledgeManagementtobeneededinon-lineeducationTwomainthrusts:Sharingwhatisknowne.g.bestpracticeInnovation-creationandconversionTypicalKnowledgeManagementInitiativesCreationofknowledgedatabases-bestpractices,expertdirectories,intelligenceetc.Activeprocessmanagement-o
5、fknowledgegathering,classifying,storingetc.Developmentofknowledgecenters-focalpointsforknowledgeskillsandfacilitatingknowledgeflowIntroductionofcollaborativetechnologies-Intranetsorgroupware群体软件forrapidinformationaccessKnowledgewebs-networksofexpertswhocollaboratea
6、crossandbeyondanorganization’sfunctionalandgeographicboundariesLearningorganizationinitiatives-cultureoflearning,individual/orgdevelopment.Considertheservicesthatatypicalknowledgecenterprovides.It:identifiessourcesofimportantknowledge,bothinsideandoutsidethecompany
7、cataloguesandindexesmaterialsothatretrievalisefficientandeffectivemaintainsandsustainstheknowledgerepository(theknowledgebank)providesaonestopshopformultipleinformationneedsknowswhocanhelp-pointerstopeopleaswellasinformationrunsaclientadvisoryservice-offeringexpert
8、iseonsources,theiravailability,relevance,qualityandoverallusefulnesstothebusiness.A'center'savescostsongenericinformationprocessesby:economiesofs