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1、UnitTwelveKnowledgeManagementIsaBusinessImperativeExplanations:Informationrelatestodescription,definition,orperspective(what,who,when,where).Knowledgecomprisesstrategy,practice,method,orapproach(how).Wisdomembodiesprinciple,insight,moral,orarchetype原型(why)
2、.Definition:"KnowledgeManagementistheexplicitandsystematicmanagementofvitalknowledge-anditsassociatedprocessesofcreation,organization,diffusion,useandexploitation."explicit:knowledgeisexplicitlyrecognized(language,documentsetc.)systematic:itistooimportantt
3、obelefttochancevital:there’slotsofknowledgearound;focusonthatwhichisimportantcontentandprocessperspective(nounsandverbs)Definition:所谓知识管理的定义为，在组织中建构一个量化与质化的知识系统，让组织中的资讯与知识，透过获得、创造、分享、整合、记录、存取、更新、创新等过程，不断的回馈到知识系统内，形成永不间断的累积个人与组织的知识成为组织智慧的循环，在企业组织中成为管理与应用的智慧
4、资本，有助于企业做出正确的决策，以因应市场的变迁。KnowledgeManagementtobeneededinon-lineeducationTwomainthrusts:Sharingwhatisknowne.g.bestpracticeInnovation-creationandconversionTypicalKnowledgeManagementInitiativesCreationofknowledgedatabases-bestpractices,expertdirectories,intel
5、ligenceetc.Activeprocessmanagement-ofknowledgegathering,classifying,storingetc.Developmentofknowledgecenters-focalpointsforknowledgeskillsandfacilitatingknowledgeflowIntroductionofcollaborativetechnologies-Intranetsorgroupware群体软件forrapidinformationaccessK
6、nowledgewebs-networksofexpertswhocollaborateacrossandbeyondanorganization’sfunctionalandgeographicboundariesLearningorganizationinitiatives-cultureoflearning,individual/orgdevelopment.Considertheservicesthatatypicalknowledgecenterprovides.It:identifiessour
7、cesofimportantknowledge,bothinsideandoutsidethecompanycataloguesandindexesmaterialsothatretrievalisefficientandeffectivemaintainsandsustainstheknowledgerepository(theknowledgebank)providesaonestopshopformultipleinformationneedsknowswhocanhelp-pointerstopeo
8、pleaswellasinformationrunsaclientadvisoryservice-offeringexpertiseonsources,theiravailability,relevance,qualityandoverallusefulnesstothebusiness.A'center'savescostsongenericinformationprocessesby:economiesofs
