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1、酒店房务总监工作岗位描述JOBTITLE:DirectorofRooms/RoomsDivisionManager职位：房务总监AREA/DEPARTMENT:RoomsDivision/FrontOffice部门：房务部/前厅JOBBAND:3职务级别：3HOTELLEVEL:IV-V酒店级别：5REPORTSTO:HotelManager/ResidentManager/GeneralManager直属上级：酒店经理/驻店经理/总经理POSITIONSSUPERVISED:FrontOfficeManager/Exe
2、cutiveHousekeeper/SpaManager/LaundryManager/Transportation/PublicAreaDepartment直接下属：前厅经理/行政管家/温泉中心/洗衣房经理/车队/公共区域部JOBSCOPE:UnderthegeneralguidanceoftheGeneralManager,ordelegate,withinthelimitsofestablishedInterContinentalHotelsGroupandlocalhotelpoliciesandprocedur
3、es,overseesanddirectsallaspectsofFrontOffice,Housekeeping,LaundryoperationsandRecreationandHealthCluboperations.PromotesthedesiredworkculturearoundthefivecorevaluesofTrust,Integrity,Respect,OneTeamandServiceoftheInterContinentalHotelsGroupandthebrandethos.工作范围：服从
4、总经理和其他行政委员的全面指示，遵守和执行洲际酒店集团和当地酒店的政策和程序。负责和监管前厅部，客房，洗衣房，健身房的有效正常运行。发扬洲际酒店集团以信任、诚实、尊重、团队、服务为五个核心价值的公司文化和品牌精神。TESTIMONIAL:IherebyconfirmhavingreadthedutiesandagreetoperformthesedutiesassetoutintheJobDescriptiontotherequiredstandards.证明:我确认细读了所有职责，同意按照工作职责的要求工作并到达所规定
5、的标准。Signature签名:……………………………………………………………………………………………Date日期:………………………………CopyrightInterContinentalHotelsGroupLastUpdated:十月5,2021Page9of9KeyResponsibilities重要职责·SupervisestheoverallactivitiesofFrontOffice,Housekeeping,Laundry,SpaCenterandPublicArea监管前厅，客房，洗衣房，温泉中心和公
6、共区域部的全面运作·Monitorsthepersonneloftheseoperationstoensureguestsreceiveprompt,cordialattentionandpersonalrecognition监管所有的员工确保客人得到快捷，热情周到的服务和重视·Ensuresstaff,particularlyguestcontactpersonnel,arefamiliarwithPriorityClubmembers,knownrepeatguestsandotherVIPsandprovidesp
7、ecialattentionandrecognition确保相关的前线员工熟悉并给予贵宾会员，回头客人的特别关注·CoordinatesexchangeofpertinentinformationbetweendepartmentswithintheRoomsDivisionanddirectsexchangeofinformationwithotherdepartments,notably,EngineeringandSecurity协调部门之间的变更信息·ConsultswithDepartmentHeadsandG
8、eneralManageronanongoingbasistoimprovebusinessconduct与部门经理和总经理共同协商以便提高和改善酒店生意·Assumesoverallresponsibilityformaintainingpresentationstandardstoensurefacilities
