奥迪特许经销商及服务商备件业务管理规定2011.06.30

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1、奥迪特许经销商及服务商备件业务管理规定奥迪销售事业部用户服务部备件管理部2011年6月10日版前言前言《奥迪特许经销商及服务商备件业务管理规定》旨在完善奥迪特许经销商及服务商的备件业务流程，使其向更科学、更系统、更高效的方向发展。《奥迪特许经销商及服务商备件业务管理规定》中详细的介绍了奥迪特许经销商及服务商的日常备件业务，包括备件授权、备件质押、财务结算、IT系统、备件订货、备件价格、备件销售、备件库存、备件索赔、备件退库、备件营销、备件奥迪特、备件从业人员配备、备件业务培训等相关内容。《奥迪特许经销商及服务商备件业务管理规定

2、》作为指导奥迪特许经销商及服务商开展备件工作的管理性规定，通过规范其日常工作流程、贯彻“AudiTopService”的服务理念，提高奥迪特许经销商及服务商的服务水平和市场竞争力，从而进一步提高用户满意度和奥迪的品牌形象。请各奥迪特许经销商及服务商组织相关人员内部培训并贯彻执行，谢谢您的支持与合作！目录目录一、制定备件业务管理规定的目的和意义··········································································1（一）目的··············

3、·····················································································1（二）意义···································································································1二、奥迪特许经销商及服务商的备件授权·························································

4、·················2（一）新建奥迪特许经销商及服务商备件授权·······································2（二）新车型备件授权···············································································2（三）新建奥迪特许经销商及服务商的备件业务标准···························2三、备件IT系统·······································

5、···························································································4（一）硬件系统···························································································4（二）软件系统····································································

6、·······················4四、一汽-大众对奥迪备件从业人员的要求和培训························································5（一）人员配备标准···················································································5（二）备件从业人员的素质要求和工作职责···········································5（三）备件从业

7、人员资格要求···································································5（四）培训对象及方式···············································································6（五）培训内容···························································································6（六）

8、培训申请···························································································6（七）培训结果···································