Session 13 Housekeeping Regular Services in Guest Rooms

《Session 13 Housekeeping Regular Services in Guest Rooms》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。

1、objectives1.Learnthespecializedtermsandexpressions2.IntroducetheHousekeepingDepartment3.Listthedutiesofroomattendantsandqualitiesofthestaff4.Thewaystocleanguestsrooms.5.Theskillstoarrangeextrabedsfortheguests.6.Haveabilitytocommunicatewithguestsbyrelat

2、edsentencepatternaboutregularserviceinguestroomsskillfully.Introduction:HousekeepingThehousekeepingdepartmentisoneofthebusiestandthemostimportantcomponentsinahotel,whichmainlydealswiththeroom-relatedaffairs,andprovidesroom-relatedservicestotheguests.It

3、isthebackboneofahotel.Inasense,itispossibletosaythatacleanandattractiveguestroomistheproductthatthehotelsells.Withoutcleanroomsforitsguests,ahotelwouldhavetoclose.Questions?WhatservicesdotheydoattheHousekeepingDepartment?WhatstaffareworkingintheHouse

4、keepingDepartment?Organizationstructureofhousekeepingdepts客房部经理副经理文秘公共区域布件房客房服务洗衣房楼层主管P.A.主管中心主管主管P.A.楼层布件房洗衣房领班领班领班领班客房洗地服客干庭房楼棉制务PA手院毯间层织缝中衣洗烫清间清品服衣心服湿洗园服杂扫服洁服工值务洗工艺务工服班员务工务员工工员务员员员员员TheStaffintheHousekeepingDepartmentHousekeepingManager（客房部经理）Assi

5、stantHousekeepingManager（客房部副经理）Secretary（秘书）PASupervisor（PA主管）FloorSupervisor（楼层主管）LinenroomSupervisor['lɪnɪn]（布件房主管）RoomServiceCenterSupervisor（客房服务中心主管）LaundryServiceSupervisor（洗衣房主管）PACaptain（PA领班）FloorCaptain（楼层领班）LinenroomCaptain（布件房领班）

6、LaundryServiceCaptain（洗衣房领班）TheStaffintheHousekeepingDepartmentPACleaner（公共区域清洁员）ToiletCleaner（洗手间服务员）CourtyardGardener（庭院园艺员）CarpetCleaner（地毯清洁员）Roommaid/Roomattendant/Chambermaid（房间服务员）Houseboy/Floorboy（楼层勤杂工）CottonfabricsAttendant（棉织品服务员）Uni

7、formAttendant（制服服务员）SewingWorker（缝衣工）RoomServiceCenterWatchman（客房服务中心值班员）GuestClothingAttendant（客衣服务员）Dry-WetCleaningAttendant（干洗湿洗工）LaundryAttendant（烫洗工）VocabularyofHousekeepingDoyouknowthefollowingfacilitiesinaguestroom?airconditioningdressingta

8、blestoolstowelhoteldisposableGettoknowthetoolsusedforcleaningtheroomtrolleymopsanddetergents[dɪ'tɝdʒənt]洗涤剂,清洁剂sheetsandmattress床单和床垫doorframe门框rubber/glove手套curtain窗帘Outlet电源插座国外使用的电源插座和中国大陆的是不一样的，其插孔形状以及电压、电流负荷也不同。因此，很有可能他们需要向酒店借用对应的插