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《LibQUAL+ TM Bibliography Many articles are available online full-text at》由会员上传分享，免费在线阅读，更多相关内容在行业资料-天天文库。
1、LibQUAL+TMBibliographyManyarticlesareavailableonlinefull-textat:http://www.libqual.org/Publications/index.cfmArnau,RC,RusselLThompson,andColleenCook."DoDifferentResponseFormatsChangetheLatentStructureofResponses?:AnEmpiricalInvestigationUsingTaxonometricAnalysis."Ed
2、ucationalandPsychologicalMeasurement61,no.1(2001):23-44.Berry,L,andA.Parasuraman."ListeningtotheCustomer:TheConceptofaService-QualityInformationSystem."SloanManagementReview38,no.3(1997):65-76.Bertot,J.C."MeasuringServiceQualityintheNetworkedEnvironment:Approachesan
3、dConsiderations."LibraryTrends49,no.4(2001):758-75.Blixrud,Julia."EvaluatingLibraryServiceQuality:UseofLibQUAL+(TM)."Paperpresentedatthe23rdAnnualIATULMeeting,KansasCity,KS,June2-62002.Blixrud,JuliaC."MeasuresforElectronicUse:LibraryQualityAssessment:LibQUAL+(TM)."P
4、aperpresentedattheStatisticsinPractice:MeasuringandManaging2003.Blixrud,JuliaC."LibraryQualityAssessment:LibQUAL+(TM)."PaperpresentedattheStatisticsinPractice:MeasuringandManaging2003.Blixrud,JuliaC."MainstreamingNewMeasures."ARL:ABimonthlyReportonResearchLibraryIss
5、uesandActionsfromARL,CNI,andSPARC,October/December2003,1-8.Boykin,JosephF."LibQUAL+(TM)asaConfirmingResource."PerformanceMeasurementandMetrics3,no.2(2002):74-78.Calvert,P.J."InternationalVariationsinMeasuringCustomerExpectations."LibraryTrends49,no.4(2001):732-57.Cl
6、eave,Geoffrey."Reportonthe5thNorthumbriaInternationalConferenceonPerformanceMeasurementinLibrariesandInformationServices,July2003."NYANS,no.15(2003).Coleman,Vicki,Yi(Daniel)Xiao,LindaBair,andBillChollett."TowardaTQMParadigm:UsingSERVQUALtoMeasureLibraryServiceQualit
7、y."College&ResearchLibraries58,no.May(1997):237-51.Cook,Colleen."AMixed-MethodsApproachtotheIdentificationandMeasurementofAcademicLibraryServiceQualityConstructs:LibQUAL+."Doctoraldissertation,TexasA&MUniversity,2001.Cook,Colleen."TheMaturationofAssessmentinAcademic
8、Libraries:TheRoleofLibQUAL+(TM)."PerformanceMeasurementandMetrics3,no.2(2002):40-42.Cook,Colleen,VickiColeman,andFredHeath."SERVQUAL:AClie
