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1、PDCA-FTATrainingMay2010Agenda1.介绍Introduction2.问题描述(5W2H)–通知Problemcharacterisation(5W2H)-Notification3.保护客户,从挑选中得到信息–QRHowtosecurethecustomerandlearnfromsorting-QR4.找到根本原因–PDHowtofindtherootcauses-PD5.对策实施,检查有效性,经验学习卡–CACounter-measureimplementation,checkofefficiencyandLLCwriting-CAAlw
2、aysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,2010.05I2IwithamaximumheightequivalenttotheValeologo.I介绍Introduction质量管理系统QualityManagementSystemPDCA战略方法检查进度持续改进StrategyMethodMeasureContinuousProgressImprovementQUALITYCOSTQRQCQuickResponseQualityControlGLOBALTECHNOLO
3、GYPRESENCEVALEO5000QRQCactivityValeo50005AXES基于三现主义Basedon„SanGenShugi‟attitudeAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,2010.05I4IwithamaximumheightequivalenttotheValeologo.ISANGENSHUGIAttitudeSanmeans"3"–Genmeans"real"or"actual"–Shugimeans"ideology"SanGenS
4、hugi1.Gen-ba:RealPlace现场2.Gen-butsu:RealParts现物3.Gen-jitsu:Reality(Realdata)现实数据要了解其含意NeedtounderstandwhatisbehindAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyline,2010.05I5IwithamaximumheightequivalenttotheValeologo.IGenba=Realplace现场态度:ATTITUDE:是否Doyou-用你自己的腿和眼睛?U
5、seyourlegsandyoureyes?-会见问题相关人员?Interviewactorsofproblems是否Areyouabletobe:-出现在问题发生的地方Whereithappens-出现在问题发生的时间(及时)Whenithappens(now)好处:BENEFITS:-不靠猜想Noimagination-通过观察了解问题Observetounderstand-收集分析问题所需的信息TobeabletoanalyzeAlwaysplaceclientlogoontherightbottomcorner,equidistantfromthegreyli
6、ne,2010.05I6IwithamaximumheightequivalenttotheValeologo.IGenbutsu=Realparts现物态度:ATTITUDE:是否Doyou-对比好/坏(零件,状态…)和标准Comparegoodandbad(parts,situation…)versusstandard好处:BENEFITS:-发现差异点Detectdifferences-发现与标准的差异Detectdeviationstostandard-识别相关”因素”IdentifyrelevantfactorsAlwaysplaceclientlogoon
7、therightbottomcorner,equidistantfromthegreyline,2010.05I7IwithamaximumheightequivalenttotheValeologo.IGenjitsu=Realdata现实数据态度:ATTITUDE:是否Canyou:-用事实和数据说话Speakwithfactsanddata是否Doyou:-要求得到证明和数据Requestevidencesanddata-不接受”我觉得,我相信，也许…”Forbidwordssuchas“Ithink,Ibelieve,perhaps….”MA
