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ID:36822223
大小:2.18 MB
页数:13页
时间:2019-05-10
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1、CreatingSustainableChangethroughOrganizationalAlignmentandManaginganIncreasinglyDiverseWorkforceFebruary18,2008NASSCOMIndiaLeadershipForum2008BusinessEventshaveHugeChangeManagementImplicationsPostMergerAlignmentCombinestwolegacyorganizationstorealizesynergiesInnovation&Growt
2、hFocusesongeneratingnewideasandproductsOutsourcingTransitionsservicesandtransactionstoexternalprovidersGlobalExpansionSourcesnewmarketsortalentfortop-linegrowthorforcostarbitrageChangeinOwnershipAltersownership,prioritiesofoperationsanddeliverablesTechnologyImplementationRea
3、lignsapplicationportfolios,automatestransactionsCostOptimizationReducescostsandassociatedresourcesRestructuringRealignunitsforbetterperformance&qualityTransactionsTransformation&ExpansionCommitment:Dowehaveleadershipcommitmentandstakeholdersupport?Consequence:Arewemeasuringa
4、ndrewardingdesiredbehavior?Communication:How,whatandwhenshouldwecommunicate?Capability:Dowehavetheresourcesandcapabilitiestoachievethis?Culture/Org.:Whatculturalnuancesshouldwetakeintoaccount?ChangeChallengesClientsTypicallyFaceduringTransformationChangechallenges/riskscompa
5、niestypicallyexperienceRecommendedbestpracticesDefinesuccessas“getthetechnologyup”,insteadofdefiningsuccessas“end-usersadopteddesiredbehaviors”:EnsureprojectteamandsponsorsdefinesuccessasbehaviorchangeClearlydefinedesiredbehaviors(e.g.“stop/start/continue”doing)Defineandtrac
6、kmetricsindicatingadoptionofdesiredbehaviorDevelop“consequencemanagement”plantoencouragedesiredbehaviorsanddiscourageunwantedbehaviorsStakeholders,especiallymanagers,areresistanttothechange(e.g.usingwork-aroundsorcontinuetouseoldsystem),orhaveemotionalreactionstothechangeCon
7、ductastakeholderanalysistounderstandwhichandhowemployeesareimpacted,theirconcerns,howtobestaddressthoseconcernsDevelop“what’sinitforme”messagestailoredtomanagersandotherkeystakeholdergroupsConductworkshoptosupport“personaltransitions”Developtailoredandtimely2-waycommunicatio
8、nsInsufficientengagementfromsponsorsandleaders:Developstrategyforinvolvings
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