银联卡业务运作规章-第四卷-投诉差错及争议处理

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1、银联卡业务运作规章第四卷投诉差错及争议处理中国银联二○一○年四月目录第一章总则.......................................................................................................11适用范围.............................................................................................................12基本原

2、则.............................................................................................................12.1维护各方的合法权益..................................................................................12.2遵守处理时限...............................................

3、...............................................1第二章投诉处理...............................................................................................21概述............................................................................................................

4、.........22投诉处理要求.....................................................................................................22.1投诉受理部门..............................................................................................22.2投诉记录................................

5、.....................................................................23投诉受理.............................................................................................................23.1投诉受理范围....................................................................

6、.........................23.2投诉类型......................................................................................................34投诉处理.............................................................................................................34.1投诉核查....

7、..................................................................................................44.2转递投诉......................................................................................................44.3处理投诉..............................................

8、........................................................54.4反馈与回应..................................................................................................5第三