天津电力客户服务管理信息系统设计与开发

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1、工程硕士学位论文Y847803天津电力客户服务管理信息系统设计与开发DesignandDevelopmentofManagementInformationSystemforCustomServiceofTianjinElectricPowerCorporation专业：王些工程研究生：胡玉篷指导教师：延遮熬援企业导师：赵照直王管理学院二零零五年七月Abstract、Ⅳimourdeepeningcommitmenttothepowerindustryreformandtherapiddevelopmentoftheurbanpower鲥dconstruction，the

2、electricitycustomersmakestrongerdemandsonthepowercorporationsinpowerquality,servicequalityandworkingefficiency．Inordertoraisetheservicelevel，tomakethepowercorporationsundertheunifiedstandardintemalmanagement，andtoadaptourselvestothedevelopingsituationofthenationalpowerindustry,theStateGr

3、idCorporationofChina(socc)demandseachprovincialpowercompanytosetupcustomerservicecenterwiththeunifiedservicenumber“95598”．Asthestate—ownedenterprise，TianjinElectricPowerCorporation(TEPCO)performsthetaskofplanningandconstructingthepowergridalloverTianjinaswellassupplyingpower．Itstickstoth

4、eprinciplesofhighquality,convenience，normalizationandsincerity．OnthebasisoftheoriginalMISoperatingplatform，TEPCOdesignsanddevelopstheManagingInformationSystemforcustomerservicetomeetthesocialdemands．ThedesignofMISmainlyincludesdesigningbaSisandstandard，systemmake-updesign，systemplatformd

5、esign，systemfunctiondesignandsafetydesign．Andthesystemplatformdesigninvolvessystemhardwareplatform，includingoperatingsystem，databaSe，softwarelink，etc．Italsoincludesthesysteminsertingplatform，suchasfax，website，inquirytouchingscreen，etc．Systemfunctiondesignevencoversallthebusinessconcerned

6、wimcustomerservice．suchasapplicationofbusinessextending，diarybusiness，rushrepairs，complaintaffairs，etc．MISforcustomerserviceofTEPCOhasexperiencedsixstages，includingschemedemonstration，decidingonthetechnicalstandard，requirementsanalysis，systemdesign，fixingtest，andsystemtest．Inordertoimpro

7、vethestaff'sprofessionalskill，thepeopleconcernedhavebeentrainedandtestedtomeetthedemand．ThecustomerservicesystemofTEPCOhasmanyinnovatingaSpects．suchasfirstlyaccomplishingthenormalizationofbusinessprocessontheprovinciallevel，thefirstonetoachieveSGCC’Sconstructionobjectivea