基于模式驱动的客户服务系统设计与实现

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1、北京邮电大学硕士学位论文基于模式驱动的客户服务系统设计与实现姓名：荣智坤申请学位级别：硕士专业：软件工程指导教师：罗守山20090501主要包括故障处理流程、返修处理流程、服务信息的统计和查询、服务提醒邮件发送、值班管理；3．利用Appfuse工具对客户服务系统的公共功能代码进行生成，这样的做法有力于提高开发效率，还要根据需求对生成的代码进行完盖口o4．对服务信息的统计和查询模块、服务提醒邮件功能、值班管理模块进行编码工作。5．对系统上线运行后，对系统出现的问题进行解决，对涉及的程序代码进行修改优化。关键词：模型驱动；appfuse；sp

2、ring；hibernate；webwork：DESIGNANDIMPLE砸NTATIONOFTHECUSTOMERSERVICESYSTEMABSTRACTMDAiSamodel．drivenarchitecture．whichiSbasedonUMLandotherindustry-standardframeworktosupportsoftwaredesignandmodelvisualization，storageandexchange．Itisanewmodelofsoftwaredevelopment，softwaredeve

3、lopmentmode“Sthefocusmode，ratherthancode．MDAisolatedtwo．1evelmodeloftheabstractPIMandPSM．systemdevelopmentworkisthefinalproductofPIM，thePSMfromthePIMaleuptocodebyathirdpartytocompletetheautomatedtoolsandcanbedirectlygeneratedfromthePSMcanbetheimplementationofthecode．MDA—b

4、asedsoftwaredevelopmentprocessofanalysisanddesignofmoreimportance．Existingcustomerservicesystemcannotmeetalltheneedsofday—to—daywork，atthesametimecustomersusingtheexistingsystemisverylowfrequency，themostimportantreasonisthatthesystemofvaluablecontenttocustomerstooliRle．no

5、ttooconvenienttouse．Inordertoimprovetheefficiencyforcustomersandengineerstoworkonbehalfofandatthesametimeallowuserstofullyparticipateintheprocesstofailureandtoprovidemorevaluablecontent，increasecustomerdependenceonthecompany'sservicestoenhancethecompany'sservicesbrandnews

6、pecialcustomerserviceneedsonlinesystem．Inthispaper,introduceUSthedevelopmentofsoftwaredevelopmentmodel．model．drivendevelopmentmodeliSamilestoneinsoftwaredevelopmentstage．andthendescribesthemodelandstandards—drivensystem,andthenintroducedthecurrentmodel—driventrends．Accord

7、ingtotheactualneedsanalysis，throughintegrationofHibemate+Webwork+Springofopensourceframeworkandmodel—driventoolsAppfusecustomerservicesystemdevelopedpublicmodules．Thisarticlefocusesonmodel．drivendevelopmentapproachbasedoncustomerservicesystemfromrequirementsanalysistotheu

8、secasediagram，usecasediagramgeneratedbytheclassdiagram，classdiagramfromthetablebythetabletotheco