软件服务创新模式演化及实证研究

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1、浙江大学硕士学位论文软件服务创新模式演化及实证研究姓名：孙阿楠申请学位级别：硕士专业：管理科学与工程指导教师：魏江20060401浙江大学硕士学位论文软件服务创新模式演化及实证研究AbstractSoftwareindustryhasinvolvedintoanewera，whichwasso—called‘ServiceCompetitionEra’．Serviceinnovationhasbecomeoneofthemostimportantdrivingforcetowardsdevelopmentofsoftwareenter

2、prise．However,mostoftheinnovationresearchliteraturesconcernsoftwareproductdevelopmentfromaviewoftechnologyinnovation．Thereareonlyfewscholarsdiscusssoftwareindustryinnovationfromtheviewofserviceinnovation．Thelackoftheoryonsoftwareserviceinnovationhasconsgainedthefurtherd

3、evelopmentofsoftwareservicesector．Thus，theauthortriestOdiscusssomethingaboutsoftwareserviceinnovationfromitspatternandkeysuccessfactors，basedonaviewofenterpriseevolution，anddosomecontributiontopromotetheinnovationofsoftwareenterprises．Softwareservicesectorisregardedasim

4、portantcomponenttotheknowledgeintensivebusinessservice(Miles，1998)．Thus，asthebaseoftheentireresearch，theconceptofsoftwareserviceandsoftwareserviceinnovationaredefinedbasedonknowledgeintensiveserviceinnovationtheory．Afterwards，thefundamentalsoftwareserviceinnovationpauem

5、isdiscussed，namedadhocinnovationpattern．AccordingtOthetheoryofadhocinnovation(Gallouj，1997)，thesoftwareservicedefiveringprocessCanbeseenastheadhocinnovationprocess．Whereas．theadhocinnovationpauemwillnotstaythesarneconditionallthetime．Thecharactersofadhotpatternchangedal

6、ongwj血theevolutionoftheenterprkse．AccordingtOthetheoryofsoftwareenterpriseevolution，theauthorsummarizestwodimensionstOanalysetheevolutionofadhocinnovationpattern，Thesetwodimensionsaresoftwareproductcustomizeddegreeandservicepacketextent．Basedondifferentstageofadhocpatte

7、rnevolution，threekindsofsub-patternareidentified．‘TotalCustomizationPattern’，‘Re—ExploitationPattern’and‘FunctionConfigurationPattern’．Andthenonecaseissuppfiedtoprovetheevolutionpathofthesoftwareserviceadhocinnovationpattern．Basedontheabovediscussion，threetypicalcasesar

8、eusedtoanalysethedetailsoninnovationprocessofthreeinnovationpattern．Fromthecaseanalysis，theauthorcomparesinnov