网络交易争端解决机制研究

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1、纠纷争执金额高且法律关系牵涉复杂，常见以仲裁方式，即委由第三人做出决定，而对于B2c则主要是以调解的方式来运作，事实处理及调解方式解决争执之问题。从国外运作的经验来看，其效果甚受电子商务Hk者。j消费者的肯定，对于提高电子商务业者的信誉也产生jF面的作用。目前国际问现行之ADR主要是针对B2B与B2C此二者之争端作为主要处理及探讨对象，国际组织对此部份的议题甚为重视，学说及累积实例较多，加以台湾对于建立类似机制较有迫切需要，因此本文主要系以B2B与B2C此两类网络交易所衍生的纠纷、及适用网络争端解决机制的诸项泌题作为研究范围，除广泛搜集、比较主要国家及国际

2、组织发展电子商务争端解决机制的法制数据外，亦将具体研提台湾网络争端解决机制。IITheStudyofOnlineTransactionDisputeResolutionAbstractEitherinbusinesstobusiness(B2B)orbusinesstoconsumer(B2C)transactions，usingInternettocollectinformationanddoingbusiness，havebecomeanewchannelofglobalbusinesses．However，onlinedisputesnotonlye

3、mbracetraditionalissuesofbargaining，delivery，paymentandquality，butalsoaccompanied、vitIlissuesarisingfromtheuniquenessofInternet，suchasfreeflowofinformation，real—time，transactionalamountsandlogisticmodel．Thecurrentdisputeresolutionmechanisms，includinglitigation，arbitrationandmediat

4、ion,however，hamperedinthedigitalerabyallageoldchallengeforbusiness．Withnouniformlawsorcourtsystemsincyberspace，disappointedconsumersaregropingforwaystoresolveonlineconsumerdisputesthatreflectthespeed，efficiency，andconvenienceofoniinetechnologies。Thereisnowalargebodyofexperiencewit

5、hmanylawyersusingADRasavaluedapproachtOhelptheirbusinessclients．ADRhasprovenitselftosavetimeandmoney，andinmanyinstances，tohelpthepartiestorestoretheirbusinessrelationshipandavoidtheacrimonyofextendedlitigation．OnlineDisputeResolution(ODR)isarelativelynewdevelopmenttailoringalterna

6、tivedisputeresolution(AOR)tomeettheconflictresolutiondemandsoftheInternet．breathingnewlifeintotheADRmovementThisdissertationwillfirstintroducethedevelopmenteffortsforODR．PartTwowilldiscussthemainf01TnsofODRbeingmarketedontheInternettoday．withaspecialfoCUSon0DRservicesaimedatonline

7、consumerdisputes．BothprofitandnonprofitADRorganizationsdealingwithdisagreementsincyberspacewillbe·explored．PartThreeandPartFourwilldiscuss，throughintroducingexistingintemationalmechmtismsandexperiencesaswellasinTaiwan．areasthatmustbeaddfessedbeforeonlineshoppersCanhavesolidconfide

8、nceinthecredibilityandreliability