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1、Theclassiccaseanalysiscase001-SafetyandhealthofdietIn1998,Tianjinatravelagencyreceiveda30peoplefromShanxitotour.InTianjinJixianCountytourintheprocess,theguidetoldthetouristsamountainhasalotoffruitsareedible,ifthevisitorswantto,canpickandeat.Avisitortoeatafruit,theyfeeluncomfortable,onthew
2、aybacktothehighfever,wasdiagnosedwithmildpoisoning,andhisothertouristsalsoatethefruitaresafeandsound.Later,thecomplaintsfromtouriststravelagency,anddemandcompensation.Afternegotiations,thetravelagencycompensationfortheirmedicalexpensesthreethousandyuan.Analysis,summary:Touristsinaforeignc
3、ountryorforeigntravel,inmostcasesisastranger,sotoremind,guideguestswarning,warningandguideisalsoveryimportant:Atouristguidetoexplain,ingeneral,shouldbefun,smart,andhumor,canattracttheattentionoftheguests,butwhenitcomestothekeytouristsafetyandinterests,wordsmustberigorous,seriousandsolemn.
4、Thesafehiddentroubleshouldremind,toavoidaccident.Thiscasebelongstothefoodhygieneandsafetyaspectsofthecase,thefactthatthepoisoningvisitorsisnotnecessarilybecauseeatingfruit,butbecausethetourguidedonotrelatedtoremind,butencouragedtheprioritydisputeblameworthy,ofcourse.Case002-thecustomsandt
5、aboosAnInternationalTravelAgencyorganizedatourtoThailand,beforeleavingtoguidetouristsnotexplainthecustomsandtaboos,atouristtoparticipateingamblingStreetpoker,theresultsbythelocalpolicefined,anddeportation.Thetouriststhattravelagenciesarenotclear,claimforcompensation.Analysis,summary:Thisc
6、aseissimilartothepreviouscase,illustratetheimportanceoftourguideinexplainremindandadvice.Peopleoftensaythat"DoinRomeasRomedoes.WheninRome,thetourguide,"asarepresentativeofthetravelagency,hastheresponsibilityandobligationtotraveltotheregulations,customsandtaboostoexplain,encounterpointsmus
7、tbeemphasized,whennecessary,canalsobeappropriatetocitetypicalexampleswiththealarmfunction.Becauseitisnotonlyrelatedtotheresponsibility,butonceaproblem,willhaveagreatnegativeimpactontheentiretourandtourismactivities.Case003-machineerrorIn1997,atourtoBeijingatravelage
