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1、Theclassiccaseanalysiscase001-SafetyandhealthofdietIn1998,Tianjinatravelagencyreceiveda30peoplefromShanxitotour.InTianjinJixianCountytourintheprocess,theguidetoldthetouristsamountainhasalotoffruitsareedible,ifthevisitorswantto,canpickandeat.Avisitortoeatafru
2、it,theyfeeluncomfortable,onthewaybacktothehighfever,wasdiagnosedwithmildpoisoning,andhisothertouristsalsoatethefruitaresafeandsound.Later,thecomplaintsfromtouriststravelagency,anddemandcompensation.Afternegotiations,thetravelagencycompensationfortheirmedical
3、expensesthreethousandyuan.Analysis,summary:Touristsinaforeigncountryorforeigntravel,inmostcasesisastranger,sotoremind,guideguestswarning,warningandguideisalsoveryimportant:Atouristguidetoexplain,ingeneral,shouldbefun,smart,andhumor,canattracttheattentionofth
4、eguests,butwhenitcomestothekeytouristsafetyandinterests,wordsmustberigorous,seriousandsolemn.Thesafehiddentroubleshouldremind,toavoidaccident.Thiscasebelongstothefoodhygieneandsafetyaspectsofthecase,thefactthatthepoisoningvisitorsisnotnecessarilybecauseeatin
5、gfruit,butbecausethetourguidedonotrelatedtoremind,butencouragedtheprioritydisputeblameworthy,ofcourse.Case002-thecustomsandtaboosAnInternationalTravelAgencyorganizedatourtoThailand,beforeleavingtoguidetouristsnotexplainthecustomsandtaboos,atouristtoparticipa
6、teingamblingStreetpoker,theresultsbythelocalpolicefined,anddeportation.Thetouriststhattravelagenciesarenotclear,claimforcompensation.Analysis,summary:Thiscaseissimilartothepreviouscase,illustratetheimportanceoftourguideinexplainremindandadvice.Peopleoftensay
7、that"DoinRomeasRomedoes.WheninRome,thetourguide,"asarepresentativeofthetravelagency,hastheresponsibilityandobligationtotraveltotheregulations,customsandtaboostoexplain,encounterpointsmustbeemphasized,whennecessary,canalsobeappropriatetocitetypicalexampleswit
8、hthealarmfunction.Becauseitisnotonlyrelatedtotheresponsibility,butonceaproblem,willhaveagreatnegativeimpactontheentiretourandtourismactivities.Case003-machineerrorIn1997,atourtoBeijingatravelage
