扬州京格酒店餐饮部标准操作程序

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1、STANDARDOPERATIONPROCEDURES标准操作程序FOOD&BEVERAGE餐饮部AGORAHOTEL,YANGZHOUSTANDARDOPEATIONPROCEDURE扬州京格酒店标准操作程序DEPARTMENT:F&B部门:餐饮部JOBTITLE:Allstaff职务:所有服务员TASKNO:01号码:01TASK:Howtoclearsoileddishes工作职责:怎样清洁脏盘子EQUIPMENTREQUIRED:所需设备:WHATTODO内容HOWTODOIT程序WHY目的ApproachguesttableAskforthepermiss

2、iontoremovethedishfromthetableRemovethedishesDiscreetlyleavethetableObserveguestafterhehasfinishedthefoodSay:excuseme,sir/madam,mayIclearyour…RemovethesoileddishesfromtherighthandsideoftheguestEnsurethatisdonequietlyandneatly.Practicethe3“s”,thisis:scrape,separate,stack.***Donottrytocl

3、eartoomanydishesatonetime,goasecondandthirdtimeifnecessary.***Donotclearmorethan3platesatatimeInformguestthatwewillservehim/herApproachfromrightsideofguest,presentyourrightlegforwardandslightlybendForthesafetyandlessbreakagePREPAREEDBY:起草人:APPROVEDBY:WUMEILAN批准人:DESIGNATIONSIGNATURE/DA

4、TE职位:签字/日期DESIGNATIONSIGNATURE/DATE职位:签字/日期AGORAHOTEL,YANGZHOUSTANDARDOPEATIONPROCEDURE扬州京格酒店标准操作程序DEPARTMENT:F&B部门:餐饮部JOBTITLE:Allstaff职务:所有服务员TASKNO:02号码:02TASK:Howtoclearandresettable工作职责:怎样清洁及重新摆台EQUIPMENTREQUIRED:所需设备:WHATTODO内容HOWTODOIT程序WHY目的ApproachguesttableStackthedishesClear

5、thetableAfterguestleavesapproachguesttablewithtrayHoldthetraywithlefthandandclearwiththefreehandStackthesoileddishesneatlyonthetraytomaximizethespace***Donotoverstackclearthenapkinfirst,followedbytheglassestheplates***Go2to3timesifitisnotpossibletocleareverythingatonce.***Ifyouusetable

6、clothintherestaurant,completebaretabletopshouldneverbeshowninpointofguestorduringoperationTopreventaccidentsandbreakagePREPAREEDBY：起草人:APPROVEDBY:WUMEILAN批准人:DESIGNATIONSIGNATURE/DATE职位:签字/日期DESIGNATIONSIGNATURE/DATE职位:签字/日期AGORAHOTEL,YANGZHOUSTANDARDOPEATIONPROCEDURE扬州京格酒店标准操作程序DEPART

7、MENT:F&B部门:餐饮部JOBTITLE:Allstaff职务:所有服务员TASKNO:03号码:03TASK:Howtopresentbills工作职责:怎样给客人呈帐单EQUIPMENTREQUIRED:所需设备:WHATTODO内容HOWTODOIT程序WHY目的WhenguestaskforthebillPrintthebillPlacethebillinabillfolderApproachguesttableGivethebilltoguestAnswerwithasmileandnotethetablenumberPrintthecheckan