资源描述：
《创造有效的业绩指标【外文翻译】》由会员上传分享，免费在线阅读，更多相关内容在应用文档-天天文库。
1、原文：CreatingEffectiveKPIs.EckersonWayneWOneofthe-mostcommonquestionspeopleaskaboutperformancedashboardsisHowdowedefineeffectivekeyperformance'indicators(KPIs)?TheAnswerisimportantbecarusKPIsgovernhowemployeesdotheirjobsAgentsofOrganizationalChangeTheadage‘Whatgetsmeasured,getsdone’istrue.KPIsfo
2、cusemployees’attentiononthetaskstheprocessesthatexecutivesdeemmostcriticaltothesuccessofthebusiness.KPIsarelikeleversthatexecutivescanpulltomovetheorganizationinnewanddifferentdirections.Infact,amongallthetoolsavailabletoexecutivestochangetheorganizationandmoveitinanewdirection,KPIsareperhapst
3、hemostpowerfulSubsequently,executivesneedtotreatKPIswithrespect.Aspowerfulagentsofchange,KPIscandriveunparalleledimprovementsorplungetheorganizationintochaosandconfusion.IftheKPIsdonotaccuratelytranslatethecompany’sstrategyandgoalsintoconcreteactionsonadailybasis,theorganizationwillflounder,im
4、pedingeachother’sprogressandleavingeveryonetiredandfrustratedwithlittletoshowfortheirefforts.SuboptimizedProcesses.Atruckingcompany,forexample,thatmeasuresperformancebythepercentageofon-timeshipmentsmaydrivehaulingcostsskywardbecausetheKPIdoesnothingtodiscouragedispatchersfromsendingouthalf-em
5、ptytruckstomeettheirschedules.Tokeepcistsinline,thecompanyneedstoaddasecondKPIthatmeasuresthepercentageofunusedcargocapacityinoutgoingtrucks,anditneedstorevisethefirstKPIsoitemphasizesmeetingcustomerexpectationsforfast,reliableshipmentsratherthanjuston-timedeliveries.ThiscombinationofKPIsgives
6、dispatchersleewaytocontactcustomersandrenegotiateshippingschedulesiftheyknowthecustomermaybeflexibleTheZenofDevelopmentCraftingsoundKPIsismoreofanartthanascience.AlthoughthereareguidelinesforcreatingeffectiveKPIs(seesidebar),theydonotguaranteesuccess.AKPIteammayspendmonthscollectingrequirement
7、s,standardizingdefinitionsandrules,prioritizingKPIsandsolicitingfeedbackinshort,followingalltherulesforsolidKPIdevelopment-butstillfail.Infact,thedangeristhatKPIteamswillshootforperfectionandfallpreytoanalysisparalysis.Inreality,KPIteam
