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1、ServiceOperationLondon:TSOPublishedbyTSO(TheStationeryOffice)andavailablefrom:Onlinewww.tsoshop.co.ukMail,Telephone,Fax&E-mailTSOPOBox29,Norwich,NR31GNTelephoneorders/Generalenquiries:08706005522Faxorders:08706005533E-mail:customer.services@tso.co.ukTextphone08702403701TSOShops123Kingswa
2、y,London,WC2B6PQ02072426393Fax0207242639416ArthurStreet,BelfastBT14GD02890238451Fax0289023540171LothianRoad,EdinburghEH39AZ08706065566Fax08706065588TSO@BlackwellandotherAccreditedAgentsPublishedfortheOfficeofGovernmentCommerceunderlicencefromtheControllerofHerMajesty’sStationeryOffice.©C
3、rownCopyright2007ThisisaCrowncopyrightvalueaddedproduct,reuseofwhichrequiresaClick-UseLicenceforvalueaddedmaterialissuedbyOPSI.Applicationstoreuse,reproduceorrepublishmaterialinthispublicationshouldbesenttoOPSI,InformationPolicyTeam,StClementsHouse,2-16Colegate,Norwich,NR31BQ,TelNo(01603
4、)621000FaxNo(01603)723000,E-mail:hmsolicensing@cabinet-office.x.gsi.gov.uk,orcompletetheapplicationformontheOPSIwebsitehttp://www.opsi.gov.uk/click-use/value-added-licence-information/index.htmOPSI,inconsultationwithOfficeofGovernmentCommerce(OGC),maythenprepareaValueAddedLicencebasedons
5、tandardtermstailoredtoyourparticularrequirementsincludingpaymenttermsTheOGClogo®isaRegisteredTradeMarkoftheOfficeofGovernmentCommerceITIL®isaRegisteredTradeMark,andaRegisteredCommunityTradeMarkoftheOfficeofGovernmentCommerce,andisRegisteredintheU.S.PatentandTrademarkOfficeTheSwirllogo™is
6、aTradeMarkoftheOfficeofGovernmentCommerceFirstpublished2007ISBN9780113310463PrintedintheUnitedKingdomforTheStationeryOffice
7、iiiContentsListoffiguresv4.4ProblemManagement584.5AccessManagement68Listoftablesvi4.6OperationalactivitiesofprocessesOGC’sforewordviicoveredinotherlifecyclephases72
8、ChiefArchitect’sforewordviii5CommonServiceOperationactivities795.1Monitoringandcontrol82Prefaceix5.2ITOperations92Acknowledgementsx5.3MainframeManagement951Introduction15.4ServerManagementandSupport955.5NetworkManagement961.1Overview35.6StorageandArchive971.2Context35.7Da
