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ID:34855492
大小:3.90 MB
页数:396页
时间:2019-03-12
《ITIL_V3_4_SERVICE_OPERATION.pdf》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、ITILVersion3ServiceOperationITILV3–ServiceOperation-Página:1de396TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:·ServiceStrategy·ServiceDesign·ServiceTransition·ServiceOperat
2、ion·ContinualServiceImprovement.ITILV3–ServiceOperation-Página:2de396INDICEForeword.............................................................................................................12OGC’sforeword...............................................................
3、.............................................12ChiefArchitect’sforeword.............................................................................................13Preface.................................................................................................
4、..............14Contactinformation.......................................................................................................14Acknowledgements.............................................................................................15ChiefArchitectandaut
5、hors..........................................................................................15ITILauthoringteam.......................................................................................................15Mentors.............................................
6、............................................................................15Furthercontributions.....................................................................................................15TheITILAdvisoryGroup.................................................
7、.................................................16Reviewers.........................................................................................................................161Introduction..........................................................................
8、............................171.1Overview.....................................................................
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