ITIL_V3_4_SERVICE_OPERATION.pdf

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1、ITILVersion3ServiceOperationITILV3–ServiceOperation-Página:1de396TheITILCoreconsistsoffivepublications.Eachprovidestheguidancenecessaryforanintegratedapproach,asrequiredbytheISO/IEC20000standardspecification:·ServiceStrategy·ServiceDesign·ServiceTransition·ServiceOperat

2、ion·ContinualServiceImprovement.ITILV3–ServiceOperation-Página:2de396INDICEForeword.............................................................................................................12OGC’sforeword...............................................................

3、.............................................12ChiefArchitect’sforeword.............................................................................................13Preface.................................................................................................

4、..............14Contactinformation.......................................................................................................14Acknowledgements.............................................................................................15ChiefArchitectandaut

5、hors..........................................................................................15ITILauthoringteam.......................................................................................................15Mentors.............................................

6、............................................................................15Furthercontributions.....................................................................................................15TheITILAdvisoryGroup.................................................

7、.................................................16Reviewers.........................................................................................................................161Introduction..........................................................................

8、............................171.1Overview.....................................................................