项目经理的软技能

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1、HumanskillsforProjectmanagers2012-9Contents•Generalintroduction•Sharingparts–TA–DAPA–Negotiation–Conflictsmanagement•Q&AGeneralintroductionWHAT&HOWWhatwewantTheTasktoachieveTargetHumanHowhaveweaspectsworkedGeneralintroductionCompetencemodelHUMANSKILLSSelf-awareness

2、Too

3、lsContents•Generalintroduction•Sharingparts–TA–DAPA–Negotiation–Conflictsmanagement•Q&ATa-Transactionalanalysis•CP(CaringParent)Parent•KP(CriticalParent)MeAdultC•AC(AdaptiveChild)hild•SC(SpontaneousChild)3TYPESOFtransaction-paralleltransaction1P2PAACC3TYPESOFtransactio

4、n-crossedtransactionPPA1ACC3TYPESOFtransaction-hiddentransactionPPAAC1CContents•Generalintroduction•Sharingparts–TA–DAPA–Negotiation–Conflictsmanagement•Q&AD.A.P.A.Definetheproblem/SituationAcceptProveAcceptNegotiation•Preparation•Argumentation–Objective–Nevergiveanyth

5、ingaway–Bottom-line(alsoofopponent)–Nevergobeyondbottom–Backgroundline–Participants–Strongteam(good/badguy)•Introduction–Takeabreak–Confident&Positive–Explainownadvantage–Goodatmosphere•Agreement–Roleintroduction–Summarizewhatyouagree•Presentationofproposal–Don’tbetoos

6、trongorhumble–Win-win–Don’tgivetoomuchinfo–ShowgratitudeandappreciationContents•Generalintroduction•Sharingparts–SituationalleadershipII–TA–DAPA–Negotiation–Conflictsmanagement•Q&AconflictsHighComplianceCooperation-Neglectingowninterests-Determiningunderlying-Self-sacr

7、ificeinterests-obedience-Studyingcauses-Findingsolutionsthatsatisfyownandothers’interestsCompromise-accommodation-Seeking‘acceptable‘solutionsConsideration-PartialsatisfactionofownandOthers’interestsothers’interests-TradingconcessionsEvasionCompetition-Turningablindeye

8、-Fightinghardertowinthe-Notcaringbattle-postponement-UsingallavailablemeanstoadvanceowninterestsDeterminationLowHighOwninterests3principlestoResolveaconflict•Integrationprinciple–collaborateonajointtask•Balanceprinciple–mediatetheconflictbetweenthepartiesandtrytokeepth

9、ingsgoingbykeepingthepartiesevenlymatched.•Separationprinciple–sidestepconflictsinsteadofresolvingthem