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运营管理01-运营与生产力new

运营管理01-运营与生产力new

ID：34518549

大小：2.69 MB

页数：36页

时间：2019-03-07

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1、OperationsOperationsManagementManagementChapter1–Chapter1–OperationsandProductivityOperationsandProductivityPowerPointpresentationtoaccompanyHeizer/RenderPrinciplesofOperationsManagement,6eOperationsManagement,8e11OutlineGlobalCompanyProfile:HardRockCafeWhatIsOperationsManagement?

2、OrganizingToProduceGoodsAndServicesWhyStudyOM?WhatOperationsManagersDoHowThisBookIsOrganized121Outline-ContinuedTheHeritageOfOperationsManagementOperationsInTheServiceSectorDifferencesBetweenGoodsAndServicesGrowthOfServicesServicePayExcitingNewTrendsInOperationsManagement13O

3、utline-ContinuedTheProductivityChallengeProductivityMeasurementProductivityVariablesProductivityAndTheServiceSectorEthicsAndSocialResponsibility142LearningObjectivesWhenyoucompletethischapter,youshouldbeableto:IdentifyorDefine:ProductionandproductivityOperationsmanagement(OM)

4、WhatoperationsmanagersdoServices15LearningObjectivesWhenyoucompletethischapter,youshouldbeableto:DescribeorExplain:AbriefhistoryofoperationsmanagementCareeropportunitiesinoperationsmanagementThefutureofthedisciplineMeasuringproductivity163TheHardRockCafeFirstopenedin1971Now–11

5、0restaurantsinover40countriesRockmusicmemorabiliaCreatesvalueintheformofgoodfoodandentertainment3,500+custommealsperdayinOrlandoHowdoesanitemgetonthemenu?RoleoftheOperationsManager17WhatIsOperationsManagement?ProductionisthecreationofgoodsandservicesOperationsmanagement(OM)isthe

6、setofactivitiesthatcreatesvalueintheformofgoodsandservicesbytransforminginputsintooutputs184OrganizingtoProduceGoodsandServicesEssentialfunctions:Marketing–generatesdemandProduction/operations–createstheproductFinance/accounting–trackshowwelltheorganizationisdoing,paysbills,colle

7、ctsthemoney19OrganizationalChartsCommercialBankOperationsFinanceMarketingTellerInvestmentsLoansSchedulingSecurityCommercialCheckClearingRealestateIndustrialCollectionFinancialTransactionAccountingPersonalprocessingMortgageFacilitiesdesign/layoutAuditingVaultoperationsTrustDepartmentM

8、aintenanceSe

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